Nearly positive I have the "smartservice infection"

[AshLambert]

Hello, I've done a decent amount of reading on here and I'm pretty sure I have the smartservice problem.  I downloaded FRST and followed the pinned instructions.

Thank you all very much in advance.

FRST.txt

 

Addition.txt

[Aura]

Hi AshLambert

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

• As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
• As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
• The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
• If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
• If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
• Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
• I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
• In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
• I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
  This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread
  

This being said, it's time to clean-up some malware, so let's get started, shall we?

Launch FRST and copy/paste the following inside the text area. Once done, click on the Fix button. Afterwards, a file called fixlog.txt will be created on your desktop. Attach it in your next reply.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers
End::

[AshLambert]

Thanks very much for the help.  I did as you asked.  Here is the attachment.

 

Fixlog.txt

[Aura]

You were infected with SmartService, but the infection looks gone... Let's see if FRST can take care of it under a normal boot.

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

fixlist.txt

[AshLambert]

Followed your instructions.  Here is the log.  Thank you!

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 26-12-2017
Ran by Ken (27-12-2017 15:51:03) Run:4
Running from C:\Users\Ken\Desktop
Loaded Profiles: Ken (Available Profiles: Ken)
Boot Mode: Normal
==============================================

fixlist content:
*****************
HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION
HKU\S-1-5-21-1098608449-2274869404-461869029-1001\...\Run: [odlpkg] => rundll32.exe "C:\Users\Ken\AppData\Local\odlpkg.dll",odlpkg <==== ATTENTION

S2 28127294cb1cf89041730f248e4e8277; C:\WINDOWS\28127294cb1cf89041730f248e4e8277.dll [943104 2017-12-10] () [File not signed]
S2 5c2f91b7b28a2cdf55025e1327ed8262; "C:\Program Files\5c2f91b7b28a2cdf55025e1327ed8262\0ce34f524f92ab0bb36e9443e7fcb8b4.exe" [X]
S0 HNService; C:\Users\Ken\AppData\Local\AdService\AdService.dll [X]

C:\Program Files\5c2f91b7b28a2cdf55025e1327ed8262
C:\ProgramData\temp
C:\Users\Ken\AppData\Local\AdService
C:\Users\Ken\AppData\Local\igfxmtc
C:\Users\Ken\AppData\Local\spsluva
C:\Users\Ken\AppData\Local\mbhdnxc
C:\Users\Ken\AppData\Local\odlpkg.dll
C:\Users\Ken\AppData\Roaming\AGData
C:\Users\Ken\AppData\Roaming\et
C:\Users\Ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget
C:\WINDOWS\1df5e7dbd426324d25ee488bf09c85fb.exe
C:\WINDOWS\28127294cb1cf89041730f248e4e8277.dll
C:\WINDOWS\uninstaller.dat
C:\WINDOWS\system32\wmcdbkz
C:\WINDOWS\system32\pwmhbxzsvc.exe
C:\WINDOWS\system32\Drivers\b48430443cc66a61868a1320fcfbb161.sys
C:\WINDOWS\SysWOW64\wmcdbkz
C:\WINDOWS\SysWOW64\SSL
*****************

"HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" => removed successfully
"HKU\S-1-5-21-1098608449-2274869404-461869029-1001\Software\Microsoft\Windows\CurrentVersion\Run\\odlpkg" => removed successfully
"HKLM\System\CurrentControlSet\Services\28127294cb1cf89041730f248e4e8277" => removed successfully
28127294cb1cf89041730f248e4e8277 => service removed successfully
"HKLM\System\CurrentControlSet\Services\5c2f91b7b28a2cdf55025e1327ed8262" => removed successfully
5c2f91b7b28a2cdf55025e1327ed8262 => service removed successfully
"HKLM\System\CurrentControlSet\Services\HNService" => removed successfully
HNService => service removed successfully
"C:\Program Files\5c2f91b7b28a2cdf55025e1327ed8262" => not found
C:\ProgramData\temp => moved successfully
"C:\Users\Ken\AppData\Local\AdService" => not found
C:\Users\Ken\AppData\Local\igfxmtc => moved successfully
C:\Users\Ken\AppData\Local\spsluva => moved successfully
C:\Users\Ken\AppData\Local\mbhdnxc => moved successfully
C:\Users\Ken\AppData\Local\odlpkg.dll => moved successfully
C:\Users\Ken\AppData\Roaming\AGData => moved successfully
C:\Users\Ken\AppData\Roaming\et => moved successfully
C:\Users\Ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\AnonymizerGadget => moved successfully
C:\WINDOWS\1df5e7dbd426324d25ee488bf09c85fb.exe => moved successfully
C:\WINDOWS\28127294cb1cf89041730f248e4e8277.dll => moved successfully
C:\WINDOWS\uninstaller.dat => moved successfully
C:\WINDOWS\system32\wmcdbkz => moved successfully
C:\WINDOWS\system32\pwmhbxzsvc.exe => moved successfully
C:\WINDOWS\system32\Drivers\b48430443cc66a61868a1320fcfbb161.sys => moved successfully
C:\WINDOWS\SysWOW64\wmcdbkz => moved successfully
C:\WINDOWS\SysWOW64\SSL => moved successfully

==== End of Fixlog 15:51:40 ====

[Aura]

Yup, looks like it did the trick. Now let's run a scan with Malwarebytes.

Malwarebytes - Clean Mode

• Download and install the free version of Malwarebytes
  Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
• Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
• Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
• Let the scan run, the time required to complete the scan depends of your system and computer specs
• Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
  
  • If it asks you to restart your computer to complete the removal, do so
    
• Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply
  

[AshLambert]

Yeah it looks like it's all clean!  Thanks so much!

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/28/17
Scan Time: 10:33 PM
Log File: 5dc04c1e-ec51-11e7-9a1a-0026183af903.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3580
License: Free

-System Information-
OS: Windows 10 (Build 16299.125)
CPU: x64
File System: NTFS
User: KEN-DESKTOP\Ken

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 287963
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 12 min, 12 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

 

[Aura]

Good Now let's do a sweep with AdwCleaner and RogueKiller.

AdwCleaner - Fix Mode

• Download AdwCleaner and move it to your Desktop
• Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Accept the EULA (I accept), then click on Scan
• Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
  
• Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
• After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply
  

RogueKiller

• Download the right version of RogueKiller for your Windows version (32 or 64-bit)
• Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
• Wait for the scan to complete
• On completion, the results will be displayed
• Check every single entry (threat found), and click on the Remove Selected button
• On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
• This will open the report in Notepad. Copy/paste its content in your next reply
  

Your next reply(ies) should therefore contain:

• Copy/pasted AdwCleaner clean log
• Copy/pasted RogueKiller clean log
  

[AshLambert]

Here are the results.  Thank you!

 

# AdwCleaner 7.0.6.0 - Logfile created on Sat Dec 30 22:39:17 2017
# Updated on 2017/21/12 by Malwarebytes
# Running on Windows 10 Pro (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

Deleted: C:\Windows\System32\\SSL
Deleted: C:\Windows\SysWOW64\\SSL

***** [ Files ] *****

Deleted: C:\END
Deleted: C:\TOSTACK
Deleted: C:\Users\Ken\AppData\Roaming\Mozilla\Firefox\Profiles\sel4mpjp.default\invalidprefs.js

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

Deleted: AGProxyCheck

***** [ Registry ] *****

Deleted: [Key] - HKLM\SOFTWARE\Reimage
Deleted: [Key] - HKLM\SOFTWARE\Microleaves
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\436F6625D7B77354DBCD89DDC6CFAB1A
Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Features\436F6625D7B77354DBCD89DDC6CFAB1A
Deleted: [Key] - HKLM\SOFTWARE\Classes\Installer\Products\436F6625D7B77354DBCD89DDC6CFAB1A
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders|C:\Program Files (x86)\Microleaves\Online Application\
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders|C:\Program Files (x86)\Microleaves\
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders|C:\Program Files (x86)\Microleaves\Online Application\Version 2.6.0\

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

 

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [2097 B] - [2017/12/30 22:34:13]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

 

 

 

RogueKiller V12.11.30.0 (x64) [Dec 26 2017] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Ken [Administrator]
Started from : C:\Users\Ken\Desktop\RogueKiller_portable64.exe
Mode : Delete -- Date : 12/30/2017 17:05:57 (Duration : 01:13:20)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUP.Gen1] (X64) HKEY_USERS\S-1-5-21-1098608449-2274869404-461869029-1001\Software\IM -> Deleted
[PUP.Gen1] (X86) HKEY_USERS\S-1-5-21-1098608449-2274869404-461869029-1001\Software\IM -> Deleted
[PUM.StartMenu] (X64) HKEY_USERS\S-1-5-21-1098608449-2274869404-461869029-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Replaced (1)
[PUM.StartMenu] (X86) HKEY_USERS\S-1-5-21-1098608449-2274869404-461869029-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced | Start_TrackProgs : 0  -> Replaced (1)

¤¤¤ Tasks : 0 ¤¤¤

¤¤¤ Files : 6 ¤¤¤
[PUP.Gen0][File] C:\Users\Ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Int?rnet E?plorer.lnk [LNK@] C:\Users\Ken\AppData\Roaming\Browsers\exe.erolpxei.bat -> Deleted
[PUP.Gen0][File] C:\Users\Ken\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\?ozill? Fir?f?x (2).lnk [LNK@] C:\Users\Ken\AppData\Roaming\Browsers\exe.xoferif.bat -> Deleted
[PUP.Gen0][File] C:\Users\Ken\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\??zill? Fir?f??.lnk [LNK@] C:\Users\Ken\AppData\Roaming\Browsers\exe.xoferif.bat -> Deleted
[Root.Wajam][File] C:\Windows\System32\drivers\b48430443cc66a61868a1320fcfbb161.sys -> Deleted
[PUP.uTorrentAds][File] C:\Users\Ken\AppData\Roaming\uTorrent\updates\3.4.9_43085\utorrentie.exe -> Deleted
[PUP.Gen0][File] C:\Users\Ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Int?rnet E?plorer.lnk [LNK@] C:\Users\Ken\AppData\Roaming\Browsers\exe.erolpxei.bat -> Removed at reboot [2]

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: Intel Raid 0 Volume +++++
--- User ---
[MBR] ec26aaa32ed53ff2ba7458e5e2acb474
[BSP] eab57d6ac886bb0e6be398079f028c48 : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953423 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 1952612352 | Size: 450 MB
User = LL1 ... OK
Error reading LL2 MBR! NOT VALID!

+++++ PhysicalDrive1: SAMSUNG HD102UJ +++++
--- User ---
[MBR] 3c1ee8250bfc62fee064283bf20c541a
[BSP] 077bf0f15571ef58e895adac183e21e0 : HP|VT.Unknown MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 953867 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive2: WD My Book 1140 USB Device +++++
--- User ---
[MBR] a84dd93b5b19931ceaddbccc47850486
[BSP] df4f83c1f72e36823a12b0dfc7617313 : Empty MBR Code
Partition table:
0 - Microsoft reserved partition | Offset (sectors): 34 | Size: 128 MB
1 - Basic data partition | Offset (sectors): 264192 | Size: 2861427 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive3: WD My Book 1140 USB Device +++++
Error reading User MBR! ([57] The parameter is incorrect. )
Error reading LL1 MBR! ([79] The semaphore timeout period has expired. )
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive4: NORELSYS 106X USB Device +++++
--- User ---
[MBR] 261eb5e29f0792cf0fb2b0d537f686cf
[BSP] aea266ca653d5537a12f7f71ef90336c : Windows Vista/7/8|VT.Unknown MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 100 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
1 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 206848 | Size: 476838 MB [Windows Vista/7/8 Bootstrap | Windows Vista/7/8 Bootloader]
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )

+++++ PhysicalDrive5: WD My Book 1230 USB Device +++++
Error reading User MBR! ([57] The parameter is incorrect. )
Error reading LL1 MBR! ([79] The semaphore timeout period has expired. )
Error reading LL2 MBR! ([32] The request is not supported. )

[Aura]

Awesome! Now, please run a new scan with FRST and provide me a fresh set of logs. I'll look for remnants.

[Aura]

Hi AshLambert,

Are you still with me?

[AshLambert]

I apologize for the delay.  Here are the logs.  Thank you!

 

FRST.txt

 

Addition.txt

[Aura]

Almost done!

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

• Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
• Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Click on the Fix button
  
• On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
• Copy and paste its content in your next reply
  

How's your system behaving now? Are there any other issues to address?

fixlist.txt

[AshLambert]

System seems to be running normally.  I haven't noticed any other issues.  Is it safe to delete the FRST\Quaratine folder?  It has about 15,000 files in it.  Here is the log.

 

Fix result of Farbar Recovery Scan Tool (x64) Version: 02.01.2018
Ran by Ken (04-01-2018 16:31:29) Run:5
Running from C:\Users\Ken\Desktop
Loaded Profiles: Ken (Available Profiles: Ken)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

HKLM\SOFTWARE\Policies\Microsoft\Windows Defender: Restriction <==== ATTENTION

Task: {29E3432F-640F-4D71-B71A-644A9D5853D3} - System32\Tasks\fHbt7OuEcVXv => fhbt7ouecvxv.exe
Task: {AE904A63-5D83-4D2B-A88C-0F5E95CFDB51} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION

HKU\S-1-5-21-1098608449-2274869404-461869029-1001\...\StartupApproved\StartupFolder: => "6793.lnk"
HKU\S-1-5-21-1098608449-2274869404-461869029-1001\...\StartupApproved\Run: => "odlpkg"

C:\ProgramData\rwi.ugad
C:\WINDOWS\1df5e7dbd426324d25ee488bf09c85fb.exe
C:\WINDOWS\28127294cb1cf89041730f248e4e8277.dll
C:\WINDOWS\uninstaller.dat
C:\WINDOWS\system32\wmcdbkz
C:\WINDOWS\system32\pwmhbxzsvc.exe
C:\WINDOWS\SysWOW64\wmcdbkz

EmptyTemp:
*****************

Processes closed successfully.
Restore point was successfully created.
"HKLM\SOFTWARE\Policies\Microsoft\Windows Defender" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{29E3432F-640F-4D71-B71A-644A9D5853D3} => could not remove key. ErrorCode1: 0x00000002
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{29E3432F-640F-4D71-B71A-644A9D5853D3}" => removed successfully
C:\WINDOWS\System32\Tasks\fHbt7OuEcVXv => moved successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\fHbt7OuEcVXv" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{AE904A63-5D83-4D2B-A88C-0F5E95CFDB51}" => removed successfully
"HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{AE904A63-5D83-4D2B-A88C-0F5E95CFDB51}" => removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\UNP\RunCampaignManager => key not found
"C:\Users\Ken\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\6793.lnk" => not found
"HKU\S-1-5-21-1098608449-2274869404-461869029-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\StartupFolder\\6793.lnk" => removed successfully
"HKU\S-1-5-21-1098608449-2274869404-461869029-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\odlpkg" => removed successfully
"HKU\S-1-5-21-1098608449-2274869404-461869029-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\odlpkg" => not found
C:\ProgramData\rwi.ugad => moved successfully
C:\WINDOWS\1df5e7dbd426324d25ee488bf09c85fb.exe => moved successfully
C:\WINDOWS\28127294cb1cf89041730f248e4e8277.dll => moved successfully
C:\WINDOWS\uninstaller.dat => moved successfully
C:\WINDOWS\system32\wmcdbkz => moved successfully
C:\WINDOWS\system32\pwmhbxzsvc.exe => moved successfully
C:\WINDOWS\SysWOW64\wmcdbkz => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 6053888 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 32903521 B
Java, Flash, Steam htmlcache => 1195 B
Windows/system/drivers => 327680 B
Edge => 546826 B
Chrome => 0 B
Firefox => 1065353611 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 0 B
Ken => 20635266 B

RecycleBin => 160272 B
EmptyTemp: => 1 GB temporary data Removed.

================================

The system needed a reboot.

==== End of Fixlog 16:39:44 ====

[Aura]

Yes it is safe, we'll delete it using DelFix

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

DelFix
Follow the instructions below to download and execute DelFix.

• Download DelFix and move the executable to your Desktop
• Right-click on DelFix.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
• Check the following options :
  
  • Activate UAC
  • Remove disinfection tools
  • Create registry backup
  • Purge system restore
  • Reset system settings
    
• Once all the options mentionned above are checked, click on Run
• After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply
  

Tips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

• How To Change Windows Update Settings
• How To Check For & Install Windows Updates
  

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits (and also 0-days) which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, Google Chrome, Mozilla Firefox, VLC Media Player, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like UCheck, SecuniaPSI and Heimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

• UCheck Documentation
• How to detect vulnerable and out-dated programs using Secunia Personal Software Inspector (PSI)
  

Anti-Virus

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

• Sophos Home
• Bitdefender Free Antivirus
• Emsisoft Anti-Malware - Free 30 day trial. Once it expires, EAM enters into a freeware mode where it is still considered an Antivirus program, but without real-time protection
• Avira Free Antivirus
• avast! Free Antivirus
  

Anti-Malware, Anti-Exploit and Anti-Ransomware

Having a decent security setup (which also includes an Antivirus) is the most crucial step to protect a system. These programs are additional layers of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Fortunately, the new Malwarebytes 3 bundle all these layers in one, easy to use and efficient product. Malwarebytes 3 offers Malware, Web, Exploit and Ransomware protection modules that works together in order to keep your system protected and stop an infection at multiple level.

• Malwarebytes - Comes with a free trial of the Premium version for 14 days, after which it reverts back to the Free version
  

Note: Please note that only the Premium version of Malwarebytes 3 offers real-time protection (Malware, Web, Exploit and Ransomware). The free version only allows you to scan your system for threats and remove them.

Firewall

Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

• GlassWire - Has both a free and paid version (with different packages)
• Windows Firewall Control - Gives you more control over your Windows Firewall
• TinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it
  

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

• uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome, Mozilla Firefox, Microsoft Edge, Opera and most Chromium and Firefox-based browsers)
• HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera)
• Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers)
• NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers)
• uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera)
• LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser)
  

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:

• The Ultimate Guide to Secure your Online Browsing: Chrome, Firefox and Internet Explorer on Heimdal Security
• Seven Useful Habits For A Safer Internet on Kapsersky Blog
• Tips for Secure Web Browsing: Cybersecurity 101 on VeraCode
• Safe browsing habits on Internet Safety Project Wiki
  

As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :

• Answers to common security questions - Best Practices by quietman7
• How Malware Spreads - How did I get infected by quietman7
• Simple and easy ways to keep your computer safe and secure on the Internet by Lawrence Abrams (aka Grinler)
• How to Prevent Malware by miekiemoes
• Tips & Advice on StaySafeOnline.org
  

The End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on the forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread?

[AshLambert]

Thank you very much!

 

# DelFix v1.013 - Logfile created 07/01/2018 at 07:49:15
# Updated 17/04/2016 by Xplode
# Username : Ken - KEN-DESKTOP
# Operating System : Windows 10 Pro  (64 bits)

~ Activating UAC ... OK

~ Removing disinfection tools ...

Deleted : C:\32788R22FWJFW
Deleted : C:\FRST
Deleted : C:\AdwCleaner
Deleted : C:\Users\Ken\Desktop\AdwCleaner.exe
Deleted : C:\Users\Ken\Desktop\FRST64.exe
Deleted : C:\Users\Ken\Desktop\RogueKiller_portable64.exe
Deleted : HKLM\SOFTWARE\TrendMicro\Hijackthis

~ Creating registry backup ... OK

~ Cleaning system restore ...

Deleted : RP #2 [Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215 | 12/28/2017 18:03:57]
Deleted : RP #3 [erty | 12/29/2017 05:07:51]
Deleted : RP #6 [Scheduled Checkpoint | 01/06/2018 02:55:51]
Deleted : RP #7 [Installed QuickTime 7 | 01/06/2018 12:01:28]
Deleted : RP #8 [before minitool | 01/06/2018 12:14:15]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########

 

[Aura]

No problem AshLambert, you're welcome!

Stay safe

[Aura]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks