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Hi,

I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'.

I've seen on the web that the problem is frequent but i didn't fond any working solution.

Thanks to you and have a nice day,

 

Rattlesneak

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Having same issue all sudden

But, I followed clean reinstall steps and it fixed it.

 

Edited by Schaal

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Clean install fixed for me too, but only for a couple of hours. The problem came back today. So for now i installed a older mb version where this problem doesnt happen. 

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24 minutes ago, frankalexandre said:

but only for a couple of hours.

Would have been really helpful if you would have provided logs from it failed again.

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I'm currently running the version 3.3.1, i've seen that the problem may be caused by Windows Defender so i tried to make some exclusions for 'C:/ProgramFiles/Malwarebytes' and 'C:/ProgramData/Malwarebytes' but it doesn't seems to work.15151714466801571243878.thumb.jpg.ebb5b746b42bd2f232540acdfe2ec62d.jpg

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26 minutes ago, rattlesneak said:

but it doesn't seems to work.

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder
in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

 

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Ok thanks you, i've tried the clean re-install method and it seems to work. But i haven't reboot my computer since it worked, so i'll be sure when i'll be rebooting it, and if it isn't working again i'll try to add all the exclusions you gived me :)

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1 minute ago, rattlesneak said:

Ok so i think it's now fixed, thanks you very much guys ! :)

Your welcome.:)

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Having same problem with Malwarebytes 3.3.1.2183 on Windows 10.  Web protection cannot be enabled.  Is there a permanent fix?

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Just now, NEwinter said:

Is there a permanent fix?

Without knowing what caused it no. To help us find out what happened we need logs.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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What you are asking me to do is far beyond my computer ability.  I have used Malwarebytes for a few years and never had an issue with activating web protection.  Is Malwarebytes aware of this issue and do they intend to fix it?

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13 minutes ago, NEwinter said:

Is Malwarebytes aware of this issue and do they intend to fix it?

In most cases, there is nothing for Malwarebytes to fix. It is the individual computers and possible conflicting software that is the issue. There are also infections that can cause this.

Edited by Porthos

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11 minutes ago, NEwinter said:

What you are asking me to do is far beyond my computer ability. 

At least do the following it is easy.

1 hour ago, Porthos said:
  • Download MB-Check and save to your desktop
  • Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  • This will produce one log file on your desktop: mb-check-results.zip
  • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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21 hours ago, NEwinter said:

What you are asking me to do is far beyond my computer ability. 

Here is another easy one to do since you don't feel you can get the rest of the diagnostic logs.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

 

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Did as you suggested and the latest product loaded with web protection on.  Hopefully it will stay that way.  Thank you for your help.  One other question, can you delete the MB-check file I attached?  Thanks, again.

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25 minutes ago, NEwinter said:

Hopefully it will stay that way.

Since you were not willing /able to provide the other logs it is hard to say.

 

25 minutes ago, NEwinter said:

can you delete the MB-check file I attached? 

There is NOTHING in that can harm your privacy or your security but as you wish.

Keep in mind if it happens again we will need the full set of diagnostic logs to assist you. 

Thanks for the update and your continued support of Malwarebytes.

 

Anyone else reading this topic and need assistance, Please START your OWN Topic.

Edited by Porthos

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