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Real time protection impossible to activate

rattlesneak
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  • 2 weeks later...
Porthos

Porthos

Posted
Posted
26 minutes ago, rattlesneak said:

but it doesn't seems to work.

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)

 

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Porthos

Porthos

Posted
Posted
Just now, NEwinter said:

Is there a permanent fix?

Without knowing what caused it no. To help us find out what happened we need logs.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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Porthos

Porthos

Posted
Posted (edited)
13 minutes ago, NEwinter said:

Is Malwarebytes aware of this issue and do they intend to fix it?

In most cases, there is nothing for Malwarebytes to fix. It is the individual computers and possible conflicting software that is the issue. There are also infections that can cause this.

Edited by Porthos
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Porthos

Porthos

Posted
Posted
11 minutes ago, NEwinter said:

What you are asking me to do is far beyond my computer ability. 

At least do the following it is easy.

1 hour ago, Porthos said:
  • Download MB-Check and save to your desktop
  • Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  • This will produce one log file on your desktop: mb-check-results.zip
  • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

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Porthos

Porthos

Posted
Posted
21 hours ago, NEwinter said:

What you are asking me to do is far beyond my computer ability. 

Here is another easy one to do since you don't feel you can get the rest of the diagnostic logs.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

 

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Porthos

Porthos

Posted
Posted (edited)
25 minutes ago, NEwinter said:

Hopefully it will stay that way.

Since you were not willing /able to provide the other logs it is hard to say.

 

25 minutes ago, NEwinter said:

can you delete the MB-check file I attached? 

There is NOTHING in that can harm your privacy or your security but as you wish.

Keep in mind if it happens again we will need the full set of diagnostic logs to assist you. 

Thanks for the update and your continued support of Malwarebytes.

 

Anyone else reading this topic and need assistance, Please START your OWN Topic.

Edited by Porthos
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