I believe i hae smartservice infection

[landeros]

Hey, i recently got infected with a virus it wont let me open up Malwarebytes it says unable to start and the same thing happens with many other antiviruses, the only one it let me install was McAfee but that isnt detecting anything, i also get redirected to bing all the time when bing isnt my search engine, i ran a couple of anti rootkits and one of them found something but it never removed it, i get about 10 proccesses open that eats all my cpu and ram, and it wont let me close them, also when i run an antirootkit to remove something i get a blue screen of death and if i go into safemode it still wont let me open up malwarebytes, help please!! that bad thing is i dont have a spare computer i could use, i dont have a flash drive but i do have an sd card would that work as one? thanks

[AdvancedSetup]

Hello @landeros and

It's quite late for me so I'm heading off to get some sleep. Please follow the directions below and you should be able to remove this infection. You will need access to a CLEAN computer in order to remove the infection.

I'll check back on you again sometime tomorrow.

 

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB disk.

NOTE: This USB disk needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 stick is required or at least recommended. In some cases a USB 3.0 disk can be used but some computers have issues booting from USB 3.0 disks.

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.
Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)

STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

 
STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB disk, follow the screens and directions below.

You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB disk drive you just created

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either D: or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy

Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  D: (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

 

Thanks

Ron

 

[landeros]

Hello and thanks for replying!!! I need to get some sleep myself aswell, I work all day long on tuesday So i will do these steps after work, So you can check back here on wednesday morning!! Cheers

[landeros]

Okay here is the Log file!! FRST.txt

[landeros]

I noticed that the processes consuming all my resources have vanished!!! and i was able to run a scan now and it only found 1 threat and it was removed, when i went on youtube i got a popup from malwarebytes saying it blocked a website called popads or something, i got that pop up like 10 times, you think the virus attached something to my chrome ? i see no suspicious extension though.

[AdvancedSetup]

The main infection rootkit was removed. Please follow the directions exactly as shown in the following topic to clean up Chrome.

 

Once that's done, then restart the computer and run the following for me.

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER Before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[landeros]

There ya go!

AdwCleaner[C0].txt

FRST.txt

Addition.txt

MalwareExport.txt

[landeros]

I really enjoyed using the torch web browser and it's one that was removed, does this mean i cant re download it and use it? or you think it got infected somehow after install ? 

[AdvancedSetup]

It's up to you if you wish to use the Torch browser but it's more than likely helpful in easily getting infected. It's just another tool to help download media illegally.

Difficult to tell how the computer was specifically infected. There is so much stolen, illegal software on this computer - any one of those programs or cracks could have infected it.

µTorrent, BitTorrent, etc. used for P2P file sharing has some legal use but not much. The vast majority of all files downloaded are illegal in all industrialized nations of the World. It's theft of intellectual property

Illegal Downloading & File Sharing
 

The complexity of finding, preventing, and cleanup from malware

Backup Software

It's your computer and how you use it is up to you, but I would recommend not using P2P file sharing.

Thank you

Ron

 

[AdvancedSetup]

Glad we could help.

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Thanks