Files getting blocked from running

[Tenpenny]

Dear Support

I have a clean version of v3.3.1 installed yesterday (24/12/2017) & already I am getting MWB blocking 'exe' files which are scanned & clean.

I have added the particular folder that holds this file in question to the exclusions, but it still blocks it from running & displays an IP address, which I know the site is fine, but I only need to install the app.

Why doesn't MWB give us an option to either block or allow files and websites we know are fine ? I am fine with MWB detecting false positives, but its frustrating not to to be given an option.

Regards

 

Edited December 25, 2017 by Tenpenny

[dcollins]

When something gets blocked, you should have an option to manage the exclusion for it. Can you provide some more details on what's being blocked? Also, can you provide the logs mentioned in the follow thread, this will give us a better of why it's being blocked

 

[Tenpenny]

hi

I was trying to install the app "Moo0 File Shredder", which I have had previously installed on my system and MWB had never flagged it as suspicious. Yesterday when I tried to install it, MWB was blocking the exe from running, but it did not give me an option either to accept, ignore, or block it altogether it the event I suspected it was suspicious. I tried to exclude it under the "Exclusions" option, but it would still get blocked.

MWB pop-up did mention the app was trying to connect to the internet and provided the website link & IP address claiming the site was malicious. (bin.moo0.com - P 104.27.161.155). The file itself was scanned with multiple other scanners and all showed up clean.

I have been using this app or a very long time & from what I can see Moo0 thrid party apps and not flagged as suspicious on the internet with multiple download sites, though one can never be 100% certain I guess.

Anyway the way I got around this was to momentarily deactivate the my connection to the internet, install the app and re-connect, though I don't know why MWB does not give you an option anymore to accept, ignore or block a file or website there on the spot.

Thanks for you reply and help

 

 

 

 

[dcollins]

If you can provide the logs I requested above, it should help us identify what's going on so we can look at whether or not this is a false-positive and get it fixed if so