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Duplicate email notifications


DonnaB
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Go to solution Solved by AlexSmith,

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Hi celee. Yes, for educational purposes I am following that thread. Though I have received notifications for topics I am following here, I have not  received duplicate email notifications for either of the 2 posts since I started this topic. Hopefully it was a one time fluke.

I started this topic because I thought there was a bug. This had happened to several of the members at BC, even resulting in not just 2 duplicate emails from a single response yet at times we were receiving 3, 4 or more for a single post. Not sure if they even found the cause for the duplicate notification sent.

Thank you,
Donna :)

Edited by DonnaB
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  • 4 weeks later...

I have watched this thread from the beginning and I thought that it may be a short lived artifact but, I am seeing occasional dual-email notifications. That is when someone replies to a given topic I will receive two simultaneous emails for that one event.

It is not happening all the time but has happened enough times in the past week for me to have to add my results to this thread.

 

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Today two more double emails per event.

This Topic

  • Email 1: Fri, 19 Jan 2018 07:05:47 +0000
  • Email 2:  Fri, 19 Jan 2018 07:05:46 +0000

as well as This Topic

  • Email 1:  Fri, 19 Jan 2018 07:06:11 +0000
  • Email 2:  Fri, 19 Jan 2018 07:06:10 +0000


 

 

 



 

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For the record, I have not experienced any more duplicate email notifications. Then again, I am not subscribed to as many topics as the staff are and no one has posted to the topic I linked to above since the day I received the duplicates.

Edit: Spoke too soon. After checking further down my list of emails, I see I received 2 emails Fri, Jan 19, 2018 01:02 AM for this post.

Edited by DonnaB
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I have had some from others such as Aura

However I indicated to msherwood at 1530 hrs Today that " For unknown reason's, the preponderance has been noted with Ron's replies on the Forum.   uhm.gif.3526e998d70b920f17ce0b08e85d667f.gif "

Edited by David H. Lipman
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Update from IPS:

Quote

A patch was released today to address some issues with notification sending, and this patch has been applied to your community. Please let us know if the issue persists with the patch now installed.

Please let us know if you are still seeing duplicate notifications.

Thanks,
Cecile

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Update from IPS:

Quote

We've been having a good think about this one and reviewing all the code in this area. We think we may have a fix, which I've applied to your site.

Please let me know if you still see duplicate email notifications.

Thanks,
Cecile

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