Very likely rootkitted, Malwarebtyes not detecting it, please help

[jesuschrist]

Hi

Device is a Surface Pro 4 running Windows 10. 

So some backstory.

• I tried downloading some software that seemed innocuous. Turned out to be malware-ridden.
• I tried solving the issues myself which included:
  • Many MB scans and quarantining/deleting, My goal was basically to get rid of everything MB came up with and, mistakenly, I believed this would be sufficient to restore my device's health. I'm aware of and used RKill during this step too. RKill doesn't ever show a problem.
  • For the things I couldn't quarantine/delete via MB, I manually uninstalled the programs via the control panel or deleted folders and files or tried making some registry edits. I used tools like IOBit Unlocker to stop a certain process that protected some malware files from deletion. It worked and I got the files deleted, however I don't remember the name of the file/type of malware where I used this methodology. 
• Got to a point where MB showed I was clean. But Windows Update/Defender wouldn't work; in Defender's case, even after uninstalling MB. Also, there is some browser hijacking going on whenever I try to search something using Chrome's address bar. For example, I type "best way to learn a language" into the Chrome address bar so as to search it using my default search provider (Google), there is some brief visit to a search60 site, and finally I'm staring at the Bing results for "best way to learn a langauge". I don't use Bing ever.
• My next guess is that I was still infected, perhaps at a deeper level. I've read many times that anti-malware isn't 100% exhaustive.
• I'm not technical, so my best course of action would be to recover/fresh start. I believe the malware has Recovery/Fresh Start disabled as well.
• I also cannot create recovery media or use the refresh windows tool available from Microsoft without there being some convenient error.
• GMER causes a blue screen mid-scan.

Per the FAQ post, relevant logs are attached. Any and all help is appreciated!

I installed PowerISO after the fact. If anyone knows of a good virtual drive that isn't considered adware, I'm all ears!

 

Addition.txt

FRST.txt

Malwarebytes Free Scan.txt

Rkill.txt

Edited December 23, 2017 by jesuschrist

[kevinf80]

Hello jesuschrist and welcome to Malwarebytes,

Do you have access to a spare PC, also have a USB Flash drive (memory stick) 4 GB or above

Thanks,

Kevin

[jesuschrist]

Hi Kevin,

Thanks for your help. My friends whom I could prolly get to lend me there PC's are out of town for the holidays. Is there anyway we can resolve this without a 2nd PC?

[kevinf80]

Unfortunately no, the only other option is to format your hard drive and reinstall windows. I wish I could give you a better option.....

[kevinf80]

Glad we could help.

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