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MichaelHayes63

Webroot causing MWBytes Real Time Protection to turn off

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About a week ago I suddenly started getting the message that Real Time Protection has been turned off.

I've been using Webroot for several years, and added the Premium version of Malwarebytes a few months ago. They've been playing together nicely up until now.

I've spent some time searching for solutions. I've added exclusions to both programs, I've rebooted countless times.

The only solution I've found is to disable Webroot completely, which isn't acceptable. The programs are supposed to be compatible, and I'm sure others have found a way to make this work.

I've also disabled Windows Defender, just to remove that variable.

I'm following the steps outlined in: 

The mb-check-results.zip file is attached.

mb-check-results.zip

I've added the following exclusions in MWB:

Capture.PNG.154b2fcc2e5b965abf60de72f3264004.PNG

Here are the files I've excluded in Webroot:

Capture.PNG.5a30a195ed0785a18abbd563d934dbac.PNG

One more piece of the puzzle is that my wife and I share this computer, and we log in with different accounts. I'm not sure if that is part of the problem or not.

I'm hoping this is a simple configuration change.

Thanks!

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23 minutes ago, MichaelHayes63 said:

I'm hoping this is a simple configuration change.

I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well)
 

  • C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
  • C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant
    C:\Program Files\Malwarebytes\Anti-Malware\mbamwow.exe
  • C:\Windows\system32\Drivers\farflt.sys
  • C:\Windows\System32\drivers\mbae64.sys
  • C:\Windows\System32\drivers\mbam.sys
  • C:\Windows\System32\drivers\MBAMChameleon.sys
  • C:\Windows\System32\drivers\MBAMSwissArmy.sys
  • C:\Windows\System32\drivers\mwac.sys

 

Also please exclude the following folders too: (The complete folder)

  • C:\Program Files\Malwarebytes\Anti-Malware
  • C:\ProgramData\Malwarebytes\MBAMService

Next

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

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3 minutes ago, MichaelHayes63 said:

The MB-Clean tool did the trick. Thanks so much!

Thanks for the update and your continued support of Malwarebytes. If you have any more issues don’t hesitate to post.:)

 

Anyone else reading this topic and need assistance, Please START your OWN NEW Topic.

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