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Issue updating database

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1 minute ago, Snuffy said:

This continues to recur. This last episode of evident update-server unreachability/unresponsiveness lasted a little over 24 hrs.


Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
  3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  5. Press the "Scan" button
  6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
  7. NEXT: Create and obtain an mb-check log
  8. Download MB-Check and save to your desktop
  9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
  10. This will produce one log file on your desktop: mb-check-results.zip
  11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
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Screw that. Yes; I've paid for lifetime license. But I'm still smart enough not to jump through your silly obstacle course and share logs just because you have a demonstrably bad fileserver, so I would sooner migrate to a different solution altogether and encourage others in my enterprise (and the world at large) to do so.

Edited by Snuffy
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  • Root Admin

Hello @Snuffy

You can contact our Support Team and they can work with you in private via email if you like, or we can help you here on the forums and delete your logs once we're done. No one wants or cares about the information in your logs, just want to help you get the program working correctly like it does for millions of other users.

Thank you



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