Updates fail / Reinstall license fails

[fred3]

I have a few computers on which updates have started failing.  All are Windows 10 Pro 1703 or 1709.

On two of these, used MB-Clean, downloaded and installed again.  But THOSE say they can't reach the license server - so remain in the free mode.

Nothing special has been done to these computers and other computers remain working fine re: Malwarebytes Pro.

[Porthos]

Just now, fred3 said:

I have a few computers on which updates have started failing.  All are Windows 10 Pro 1703 or 1709.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[fred3]

Here are the files from the 3 computers....

mb-check-results LB_155.zip

mb-check-results_SB_168.zip

mb-check-results_LB_136.zip

[Porthos]

 

The below computer do the following.

1 hour ago, fred3 said:

mb-check-results_SB_168.zip

Quote

"dbcls_pkg_version" : "1.0.0",

Download the latest build from https://downloads.malwarebytes.com/file/mb3

Run the new installer on top of your existing product. You don't need to uninstall anything. Restart the computer.

[Porthos]

1 hour ago, fred3 said:

mb-check-results_LB_136.zip

This computer do the same.

[Porthos]

1 hour ago, fred3 said:

mb-check-results LB_155.zip

Do the same. Be sure to restart each one after.

[fred3]

Did that download and install and reboot on all 3 computers as instructed.  Here are the results:

sB_168 Unable to contact license server after pasting license into it..so still free version.
Updates showing green checkmark.

LB_155 Licensed.
But, check for updates when started, runs, then ends and continues to report Check for Updates with Scan Status Updates showing a yellow exclamation point.
And, clicking on My Account gets Unable to contact license server.

LB_136 Licensed. 
But, check for updates when started, runs, then ends and continues to report Check for Updates with Scan Status Updates showing a yellow exclamation point.
And, clicking on My Account gets Unable to contact license server.

 

 

 

 

[fred3]

Problem solved.  It seems that a facility firewall reboot was needed.  Just a guess but it did the trick.

Thank you very much for the help!!

[Porthos]

5 minutes ago, fred3 said:

Thank you very much for the help!!

Glad you got it worked out. Happy Holidays.