Malwarebytes 3 home will not install

[GregoryM]

I have tried numerous times to install the latest version of malwarebytes but it won't install. (mb3-setup-consumer-3.3.1.2183-1.0.262-1.0.3374 ) It starts to install and then it says I have to "restart windows to finish the install". I restart windows and the program is not installed. The "install setup" appears and I start to install again, and I get the same message to restart windows to finish. It does this over and over, and seems to be stuck in some kind of a loop.

I have used malwarebytes for years and have never had a problem installing before. I attached a screenshot. Please try to help. Thank you.
Greg

[dcollins]

Can you please provide the logs mentioned in the following thread:

 

[GregoryM]

I followed the instruction in the above reply and will attach the file from mb-check-results.zip

Please let me know what else I can do help get my dear Malwarebytes back on my computer. I've had it for years and now feel naked and vulnerable without it

mb-check-results.zip

[GregoryM]

I also wanted to add that Malwarebytes just vanished from my computer without a trace last week. 

[Porthos]

2 hours ago, GregoryM said:

I've had it for years and now feel naked and vulnerable without it

Thanks, please perform the following:

1. Press Windows Key + R to open the Run Dialog
2. In the window, type regedit and click Ok
3. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall
4. Delete the Malwarebytes Anti-Malware_is1 key on the left side
5. Close Regedit and attempt to reinstall

[GregoryM]

I did the Regedit and the first time I tried to install Malwarebytes it didn't work. Then I restarted Windows and tried the install and it did work fine. Maybe if someone else has the same issue, you should add a sixth step to the instructions to restart windows. Thanks a lot for your help.

Could you please tell me what may have caused Malwarebytes to disappear from my computer in the first place? So I can attempt to prevent it from happening again.

[Porthos]

10 minutes ago, GregoryM said:

Could you please tell me what may have caused Malwarebytes to disappear from my computer in the first place?

Would not surprise me if Advanced System Care 10 did it since Malwarebytes detects them. Or since you were using Ver 2 of Malwarebytes, The upgrade might of failed.

[Porthos]

23 minutes ago, GregoryM said:

Maybe if someone else has the same issue, you should add a sixth step to the instructions to restart windows.

Noted. My bad, I just used one of the responses that I had noted for another user. Just forgot that everyone does not know to restart after messing with the registry. (It happens when you are a tech for so long)

Glad it is working now.

Edited December 23, 2017 by Porthos

[GregoryM]

11 minutes ago, Porthos said:

Would not surprise me if Advanced System Care 10 did it since Malwarebytes detects them. Or since you were using Ver 2 of Malwarebytes, The upgrade might of failed.

 

7 minutes ago, Porthos said:

Noted. My bad, I just used one of the responses that I had noted for another user. Just forgot that everyone does not know to restart after messing with the registry. (It happens when you are a tech for so long)

Glad it is working now.

Yeah I don't think the average person like me does much registry editing to begin with. Thanks again for all  your help!