Multiple malware programs come back after clean

[GrilledYo]

Here is my files from Farbar and Malwarebytes. Nasdaq from the BleepingComputer forum was helping me previously and said that I have a Chrome sync issue. They then said to come over here. Here is the link to the other forum: https://www.bleepingcomputer.com/forums/t/665633/malware-registry-entries-come-back-after-reboot/

 I'm currently not logged into chrome and cannot change my sync settings, although I was logged in in the past, so I'm not sure what else to do.

Malwarebytes Scan.txt

FRST.txt

Addition.txt

[kevinf80]

Hello GrilledYo and welcome to Malwarebytes,

From the logs you`ve posted it is clear that you have smartservice infection, I`m very surprised that @nasdaq sent you here for help, i`m sure Bleeping Computers have guys who deal with this infection...

Do you have a USB Flash drive (memory stick) capacity 4GB or above, access to a clean PC

Thank you,

Kevin...

[GrilledYo]

Yeah, I have a few

[kevinf80]

If your computer does not have the Windows Recovery Environment installed and available you can use the following method to run the Recovery Environment from a bootable USB USB Flash drive (memory stick)..

NOTE: This USB USB Flash drive (memory stick). needs to be created from a clean computer. You cannot use an infected computer for this process

NOTE: An 8GB USB 2.0 USB Flash drive (memory stick). is required or at least recommended. In some cases a USB 3.0 USB Flash drive (memory stick). can be used but some computers have issues booting from USB 3.0 USB Flash drive (memory stick)..

Example drive (no endorsement implied, example only) - This drive example has not been tested by me. It is an older 2015 model with many good reviews though.

Amazon: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)
NewEgg: Kingston 8GB DataTraveler 101 G2 USB 2.0 Flash Drive (DT101G2/8GBZ)

STEP 1
Download a Windows 10 ISO image from Microsoft.

Method A: Using the Microsoft Media Creation Tool
https://www.microsoft.com/en-gb/software-download/windows10
Download the Media Creation Tool: https://go.microsoft.com/fwlink/?LinkId=691209

Follow the instructions displayed on the tool to download the Windows 10 ISO image.

In my testing I was not prompted for a license key to download the latest Windows 10 ISO image.
At the time of this writing 2017/12/21 there was only one ISO image offered. Windows 10

32-bit x86  or  64-bit x64

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit
 

Method B: If Method A: above is not working for you then you can try the following method
Microsoft Windows and Office ISO Download Tool (this is not an authorized Microsoft tool, but appears to be legal)
https://www.heidoc.net/joomla/technology-science/microsoft/67-microsoft-windows-and-office-iso-download-tool
Download: https://www.heidoc.net/php/Windows%20ISO%20Downloader.exe

STEP 2
If you were unable to use the Windows Media Creation Tool in STEP 1 to create a USB disk then you can use this tool to burn the Windows 10 ISO image from STEP 1 above.

Download the Windows USB/DVD Download Tool from Gitbub and save to your computer.
English version: https://github.com/mantas-masidlauskas/wudt/raw/master/Downloads/Windows7-USB-DVD-Download-Tool-Installer-en-US.exe

Then install the Windows USB/DVD Download Tool and run it to burn a bootable USB disk from the ISO image. Browse to the location where you saved the Windows 10 ISO image in STEP 1
Note: This tool should work on XP, Vista, Windows 7, or Windows 10 - it is simply used to make a bootable USB disk. Remember, all of this needs to be done on a clean computer.

 
STEP 3
Please download the Farbar Recovery Scan Tool and save it to your desktop or other location you know where it's saved to. Then copy it to the USB disk you just created.

Note: You need to run the version compatible with your system.
You can check here if you're not sure if your computer is 32-bit or 64-bit

STEP 4
Shut down the infected computer. Do Not insert the USB disk you created until the infected computer has been shut down.
Once the computer is shut down then insert the newly created Windows 10 USB disk into the infected computer and power it back on and press the appropriate key to bring up the boot menu. The link below will help show you which key for various computers manufacturers is used to bring up the boot menu. Most will be either USB or UEFI depending on hardware and settings. If the computer boots up into the Normal Windows instead of the USB stick it may become infected and need to be completely redone again. Make sure you select the correct boot option.

How to Boot Your Computer from a USB Flash Drive

STEP 5
Once the computer starts to boot up from the USB USB Flash drive (memory stick)., follow the screens and directions below.

You will need to open NOTEPAD.EXE to help find out which drive is your Windows drive and which drive is your USB  ,USB Flash drive (memory stick).you just created

For the more advanced user you could also use DISKPART to help locate which drive is mapped to your USB disk. In most cases the USB disk will be either D: or E: but depending on hardware the drive could be a much higher level such as H: or higher.

Example only - your hardware will look different

DISKPART> list volume
	  Volume ###  Ltr  Label        Fs     Type        Size     Status     Info
  ----------  ---  -----------  -----  ----------  -------  ---------  --------
  Volume 0     Z                       DVD-ROM         0 B  No Media
  Volume 1     C                NTFS   Partition    931 GB  Healthy    System
  Volume 2     Q   SEA-USB-4.0  NTFS   Partition   3725 GB  Healthy
  Volume 3     D                NTFS   Removable   7636 MB  Healthy

Go back to the DOS Command Prompt (if you used DISKPART type in Exit and press the Enter key) and type in the following and press the Enter key.

CD /D  D: (or E: or whichever drive letter the USB stick is on)

Then type in CD\
and press the Enter key to get to the root or top of the USB disk.

Then type in FRST   or   FRST64  (depending on which version your computer uses) and click the Scan button.

A log called FRST.txt will be saved on your USB Flash Drive. Attach it in your next reply.

If all went well you should now be able to boot into Normal Mode and run Malwarebytes and run a Threat Scan to have it finish the removal process.

Let me see those logs....

[GrilledYo]

I've done everything as directed and attached the new scan files. AdwCleaner did still find two pups.

FRST - Bootable USB Scan.txt

Malwarebytes Scan 2.txt

AdwCleaner[S4].txt

After pressing clean on AdwCleaner my computer bluescreened and restarted. I reran the program and it cleaned normally. "AdwClenaer[C2]" is attached from that. Also, after cleaning and restarting the two registry entries are still present only on AdwCleaner.

AdwCleaner[C2].txt

Edited December 24, 2017 by GrilledYo

[kevinf80]

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop. Or from this Mirror   Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users) Accept the EULA (I accept), then click on Scan Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply Next, Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop Ensure to get the correct version for your system.... https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window In the "Scan Type" window, select Quick Scan Perform a scan and Click Finish when the scan is done. Retrieve the MSRT log as follows, and post it in your next reply: 1) Select the Windows key and R key together to open the "Run" function 2) Type or Copy/Paste the following command to the "Run Line" and Press Enter: notepad c:\windows\debug\mrt.log The log will include log details for each time MSRT has run, we only need the most recent log by date and time.... Next, Run FRST one more time in Normal mode, ensure all boxes are checkmarked under "Whitelist" but only Addition.txt under "Optional scan" Select scan, when done post the new logs. "FRST.txt" and "Addition.txt" Let me see those logs in your reply.... Thank you, Kevin...

fixlist.txt

Edited December 24, 2017 by kevinf80

[GrilledYo]

I ran everything in the described order. On step one, running FRST fix with the fixlist.txt, my computer first bluescreened. Then I tried again, the fix finished and windows would not boot after shutting down. I used the boot fix that windows prompted me to use and windows now boots normally. Everything else ran okay to my knowledge. Everything asked for is attached

EDIT: AdwCleaner still came up with those two entries after all these steps

Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Sun Dec 24 13:36:49 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.

Fixlog.txt

AdwCleaner[C3].txt

FRST.txt

Addition.txt

Edited December 24, 2017 by GrilledYo

[kevinf80]

Did you install National Instruments, do you know and trust this program...?

[GrilledYo]

Yeah, it's for my graphing calculator and a couple other programs related.

[kevinf80]

Thanks for the update....

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Let me see that log, also tell me if there are any remaining issues or concerns...

 

fixlist.txt

[GrilledYo]

Here you go. Everything went smoothly.

 

 

Fixlog.txt

Edited December 25, 2017 by GrilledYo

[kevinf80]

Thanks, if no remaining issues or concerns continue with the following to clean up:

Download "Delfix by Xplode" and save it to your desktop. Or use the following if first link is down: "Delfix link mirror" If your security program alerts to Delfix either, accept the alert or turn your security off. Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator Make Sure the following items are checked:   Remove disinfection tools <----- this will remove tools we may have used. Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created. Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection Now click on "Run" and wait patiently until the tool has completed. The tool will create a log when it has completed. We don't need you to post this. Any remnant files/logs from tools we have used can be deleted… Next, Read the following links to fully understand PC Security and Best Practices, you may find them useful.... Answers to Common Security Questions and best Practices Do I need a Registry Cleaner? Take care and surf safe Kevin...

[GrilledYo]

Thanks Kevin! Keep being amazing. Merry Christmas.

[kevinf80]

You`re very welcome GrilledYo, comeback anytime...

Merry Christmas,

Kevin...

[kevinf80]

Glad we could help.

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Thanks