"REAL-TIME PPROTECTION TURNED OFF" message.

[nestyfresh]

I have the same issue after windows updated. Got the "REAL-TIME PPROTECTION TURNED OFF" message.

 

please advice.

 

THanks

[Firefox]

Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop
   Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   
   • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
     
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
   
   • This file will include the FRST logs generated from the previous set of instructions
   • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
     
   
   
   

 

[nestyfresh]

mb-check-results.zip

[nestyfresh]

attached as requested

[JoanT]

Same problem here.  Started a few days ago.  I am on version 3.3.1  Here is my mbcheck results   

mb-check-results.txt

[Porthos]

1 hour ago, nestyfresh said:

attached as requested

 

2 hours ago, nestyfresh said:

after windows updated.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

[Porthos]

 

36 minutes ago, JoanT said:

Same problem here.  Started a few days ago.  I am on version 3.3.1  Here is my mbcheck results   

Quote

"controllers_version" : "1.0.0",

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[JoanT]

Seems to have done the trick, Porthos!  Many thanks for the assistance!  

[Porthos]

5 minutes ago, JoanT said:

Seems to have done the trick, Porthos!  Many thanks for the assistance!  

Thanks for the Update.

[nestyfresh]

PROBLEM SOLVED! REAL TIME PROTECTION ON!!! THANKS PORTHOS!

[Porthos]

2 minutes ago, nestyfresh said:

PROBLEM SOLVED! REAL TIME PROTECTION ON!!! THANKS PORTHOS!

I also suggest adding exclusions just in case.

Add to MB exclusions the following folders.

C:\Program Files\Windows Defender
C:\Program Files (x86)\Windows Defender
C:\ProgramData\Microsoft\Windows Defender (Enable hidden files to add this one.)

For Win 10 PRO also add these Folders.
C:\Program Files\Windows Defender Advanced Threat Protection
C:\ProgramData\Microsoft\Windows Defender Advanced Threat Protection

For Defender
Add these to FILE exclusions

C:\Windows\System32\drivers\mbae64.sys
C:\Windows\System32\drivers\mbam.sys
C:\Windows\System32\drivers\MBAMChameleon.sys
C:\Windows\System32\drivers\MBAMSwissArmy.sys
C:\Windows\System32\drivers\mwac.sys
C:\Windows\system32\Drivers\farflt.sys

Add to Process exclusions the following files. (copy and paste works best on these)

C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe

Folders
Also the MB folder in Program Files and the one in Program Data (it is hidden by default)

C:\Program Files\Malwarebytes
C:\ProgramData\Malwarebytes   (Enable hidden files to add this one.)