OLD_Customer Posted December 19, 2017 ID:1192859 Share Posted December 19, 2017 I bought Malwarebytes way back in the day in 2009 or 2010 when you could buy a lifetime license for 9 machines. So long ago I don't exactly remember when nor do I have the same email but I do have my original install disc and info. Never was a problem updating to new versions of Malwarebytes with my lifetime license for the past eight years until today. This is the same exact machine that had a valid license for years so don't give me that "you ran out of activations" nonsense. Is this simply a glitch with version 3.3.1 or, is Malwarebytes not going to honor the license of it's original customers? Seems there would be legal issues to the later. Link to post Share on other sites More sharing options...
Firefox Posted December 19, 2017 ID:1192860 Share Posted December 19, 2017 Hello and Welcome! That can only be solved by contacting the help desk RIGHT HERE and creating a ticket. Rest assured, if you have a valid lifetime license it will be honored. Link to post Share on other sites More sharing options...
OLD_Customer Posted December 19, 2017 Author ID:1192878 Share Posted December 19, 2017 35 minutes ago, Firefox said: Hello and Welcome! That can only be solved by contacting the help desk RIGHT HERE and creating a ticket. Rest assured, if you have a valid lifetime license it will be honored. Yeah, I figured this was going to be a multi-day affair of playing email tag at least. Thanks for pointing me in the right direction. I will update this thread with any progress to help others in a similar situation know what's up. Link to post Share on other sites More sharing options...
Firefox Posted December 19, 2017 ID:1192884 Share Posted December 19, 2017 Your welcome... make sure you check your junk mail folders / spam folders in case any replies get sent there from Malwarebytes. Link to post Share on other sites More sharing options...
OLD_Customer Posted December 21, 2017 Author ID:1193343 Share Posted December 21, 2017 Welp, two working days have passed and no action on my ticket except an automated reply. It is actually serendipitous that this issue occurred just days before I placed a large ordered to protect my company's work computers. Would have been a no-brainer going with Malwarebytes given the track record of the past eight years but, now they are out of the running. I can't risk passing malware onto clients because a third party vender won't give me proper customer service. Link to post Share on other sites More sharing options...
Porthos Posted December 21, 2017 ID:1193344 Share Posted December 21, 2017 12 minutes ago, OLD_Customer said: two working days have passed and no action on my ticket except an automated reply. Support takes 3-5 days to respond. Please post the ticket # for staff to look into. On 12/19/2017 at 8:47 AM, OLD_Customer said: Yeah, I figured this was going to be a multi-day affair of playing email tag at least. Link to post Share on other sites More sharing options...
Staff Ried Posted December 21, 2017 Staff ID:1193425 Share Posted December 21, 2017 Your ticket has been received and I'll work with you in that ticket, not out here in public. Closing this topic. Link to post Share on other sites More sharing options...
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