"click quarantine selected" - no such button

[Punchman]

I'm having same problem.  The box that normally shows at the bottom right that quarantines the selected items does not show?

When I run scan again, the detected items increases by 10.  I ran SpyBot S&D and it found a lot of threats, removed them and ran MWB again,

but same results, no Box to quarantine found threats.

[AdvancedSetup]

Hello @Punchman and

 

Please run the following steps and post back the logs as an attachment when ready. If Malwarebytes still has an issue then ignore it and move on to the other steps.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[Punchman]

Ron, I ran all three steps.  First step found 1 PUP.  Have attached all files you requested.  I hope you can see the problem.

Thanks

Don

malwarebytes scan report step 01.txt

AdwCleaner[S0] step02.txt

FRST.txt

Addition.txt

[AdvancedSetup]

Hi Don,

Let me have you do a clean removal and reinstall of Malwarebytes and see if that helps.

Please run an MB-Clean and restart the computer. Then do a Threat Scan and remove any items found.

Thanks

Ron

 

[Punchman]

Ron, thanks for your quick reply on a Sunday night. I installed and ran MB Clean, then did an uninstall and install of MalwareBytes 3.

I ran the threat scan and it found 38 threats as it has previously, but again the box at the bottom right that says something like

Fix Threats does not appear.  You can't scroll down pass the last threat.  Attached is the MB check results file.

My brother had the same problem (his pc was running very slow) and never got MB to remove threats.  I ran SpyBot and his pc ran faster but

still has the threats that MB found.  If you can figure out the problem, I will also run the fix on his pc as well as this one.

 

Thanks again for your efforts,

Don

mb-check-results.zip