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aklepatzky

Help me please! My notebook is infected with a malware ?

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Below you can find the requested files attatched and some other files that go with a brief explanation of the situation: 

I just bought a MSI notebook two days ago. Today I must admit, I was trying to download  and crack MS Office using the Office Toolkit program. As soon as I opened the toolkit and selected activate, my laptop turned off and then I got the BSOD with a "critical error" message. My notebook rebooted automatically but is running noticeabily slower since the incident a couple of hours ago.

I bought the Bit Defender antivirus along with the notebook so I performed a scan but found nothing. Nevertheless, as minutes went by I received 2 notifications of intends of infections by trojans. 

I have uninstalled the Office exe file I downloaded along with the Toolkit, deleted all the files I could in Temp.

I have also noticed that when I enter the security section in the control panel I can read that it says: "Bit Defender firewall is not active" and "Bit Defender antivirus is not active". I pressed "activate" in both of those options but didn't get a response. However, hen I open the Bit Defender it says that my notebook is protected, so that's weird.

You can also find attached other images with the following additional info related to them:

I read in the Bit Defender : "El archivo C:\Users\Andrei\AppData\Local\Temp\518e6ef9-9cb6-45ed-9f86-1431c5f4cc8d.tmp está infectado con Trojan.Generic.19932993. El virus ha sido bloqueado con éxito y su PC ya está a salvo" and  "El archivo C:\Users\Andrei\Downloads\Sin confirmar 74621.crdownload está infectado con Gen:Variant.Ursu.40791. El virus ha sido bloqueado con éxito y su PC ya está a salvo. Both mean that those files have been infected with a Trojan but the virus has been successfully blocked and the PC is supposedly "safe"......

Also, I found that the BD blocked 13 apps, all labelled as Malware. The last image is the BSDO I got.

Attack detected.jpg

BSOD.jpg

Panel de control.jpg

MWB scan log.txt

Addition.txt

FRST.txt

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****Something important I just found out: in the local services folder I found an arabic-named program (something like "arabic characters" + "Microsoft Office" whose files are located in C:\Program Files\Common Files\microsoft shared. It appears to be run by something called "Click to run".I cant delete those files even when Im the admin.***

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Hello @aklepatzky

Sorry to hear, but hopefully you've learned a lesson that theft, cracking, etc can be quite dangerous. There are infection out there that can and will encrypt all of your data and it may be impossible to recover the data.

Let me give you these options before we go any further and you let me know when you need help or which step you want to try.

 

Recovery options in Windows 10
https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

1st Choice: Restore from a system restore point
2nd Choice: Scan for possible malware and remove
3rd Choice: Reset your PC

How to Use All of Windows 10’s Backup and Recovery Tools
https://www.howtogeek.com/220986/how-to-use-all-of-windows-10’s-backup-and-recovery-tools/

 

Further reading

The complexity of finding, preventing, and cleanup from malware

Thanks

Ron

 

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5 hours ago, AdvancedSetup said:

Hello @aklepatzky

Sorry to hear, but hopefully you've learned a lesson that theft, cracking, etc can be quite dangerous. There are infection out there that can and will encrypt all of your data and it may be impossible to recover the data.

Let me give you these options before we go any further and you let me know when you need help or which step you want to try.

 

Recovery options in Windows 10
https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options

1st Choice: Restore from a system restore point
2nd Choice: Scan for possible malware and remove
3rd Choice: Reset your PC

How to Use All of Windows 10’s Backup and Recovery Tools
https://www.howtogeek.com/220986/how-to-use-all-of-windows-10’s-backup-and-recovery-tools/

 

Further reading

The complexity of finding, preventing, and cleanup from malware

Thanks

Ron

 

It seems that I cant choose the option 1 as I hadn't activated the recovery option before . The ideal solution would be number 2. How do I proceed next?

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Please run the following steps and post back the logs as an attachment when ready.

STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

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