Please help me! I think my brand new notebook is infected with a Trojan! go

[aklepatzky]

Hello!

I just bought a MSI notebook two days ago. Today I must admit, I was trying to download  and crack MS Office using the Office Toolkit program. As soon as I opened the toolkit and selected activate, my laptop turned off and then I got the BSOD with a "critical error" message. My notebook rebooted automatically but is running noticeabily slower since the incident a couple of hours ago.

I bought the Bit Defender antivirus along with the notebook so I performed a scan but found nothing. Nevertheless, as minutes went by I received 2 notifications of intends of infections by trojans. 

I have uninstalled the Office exe file I downloaded along with the Toolkit, deleted all the files I could in Temp.

I have also noticed that when I enter the security section in the control panel I can read that it says: "Bit Defender firewall is not active" and "Bit Defender antivirus is not active". I pressed "activate" in both of those options but didn't get a response. When I open the Bit Defender it states that my notebook is protected, so that's weird.

 

Please help me fix this issue!!!

[aklepatzky]

Bit Defender : "El archivo C:\Users\Andrei\AppData\Local\Temp\518e6ef9-9cb6-45ed-9f86-1431c5f4cc8d.tmp está infectado con Trojan.Generic.19932993. El virus ha sido bloqueado con éxito y su PC ya está a salvo". "

El archivo C:\Users\Andrei\Downloads\Sin confirmar 74621.crdownload está infectado con Gen:Variant.Ursu.40791. El virus ha sido bloqueado con éxito y su PC ya está a salvo.

 

Means that those files have been infected with a Trojan but the virus has been successfully blocked and the PC is supposedly safe

Find attatched some images. In one it says tha BD blocked 13 apps, all labelled as Malware. Other one is the BSDO I got.

 

[AdvancedSetup]

Hello @aklepatzky and

Please follow the directions from this topic. Then create a new topic in this forum and post those logs and someone will assist you as soon as they can.

Thank you

Ron

 

[aklepatzky]

Thanks! I will do that inmediately