Unable to start Malwarebytes or Malwarebytes Chameleon

sasha_lighting · December 19, 2017

Recently computer became infected. As soon as I noticed the problem, restarted computer in Safe mode without network.

Downloaded Malwarebytes to get rid of the problem from a different PC. Downloaded it to a thumb drive and installed it on infected computer no problem. When I went to run the program nothing happens, even if I run as admin nothing happens. I downloaded Malwarebytes clean to uninstall.

Downloaded Malwarebytes Chameleon on separate PC. Extracted to thumb drive. Then ran on the infected computer. Tried all of the different options and all fail at the same point.

...

Malwarebytes Anti-Malware not found 

Trying to run mbam-setup, please-wait ...

mbam-setup not found 

Trying to download it from the web, please wait...

Download failed, retry...

Download failed, retry...



can't download mbam-setup

Failed to run mbam-setup...

...

Turned the network on in safe mode, and chameleon still did not work. Only some came up with command box while others failed during test.

Attached are the FRST files.

Thank you in advance. If you need any clarification please let me know.

Addition.txt

FRST.txt

Aura · December 19, 2017

Hi sasha_lighting

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we?

Open FRST and copy/paste the following inside the text area. Once done, click on the Fix button. Afterwards, a file called fixlog.txt should appear on your desktop. Attach it in your next reply.

CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers

sasha_lighting · December 19, 2017

Aura,

Thank you so much for your help! I really appreciate it. I would love to get started kicking some malware butt.

When I opened up FRST I received a message about how it was not able to update. I have attached a screenshot of it.

I copy/paste the what you said to and received an error message. I don't know anything about coding, but could it be because I have a 64 bit. Looks like in the supplied script it has 32.

Hopefully you can figure this out.

Edited December 19, 2017 by sasha_lighting

Aura · December 19, 2017

Oups, my bad. Copy/paste the following:

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir /a:-d /o:d C:\windows\system32\drivers
End::

sasha_lighting · December 19, 2017

Aura,

Thanks for the reply!

Attached is the fixlog.txt file you requested

Fixlog.txt

Aura · December 20, 2017

Good. For the next step, you'll need to download FRST and the fixlist.txt on a clean computer and move them on your USB Flash Drive. You cannot insert the USB in the infected computer if Windows is running. The computer needs to be shut down, or you need to be in the RE. Otherwise, the infection will mess with the files on your USB and you'll have to download them again.

Farbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
Another computer (optional: only needed if you cannot work from the infected computer directly)

Preparing the USB Flash Drive

Download the right version of FRST for your system:
- FRST 64-bit
Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
Download the attached fixlist.txt, and move it on your USB Flash Drive as well

Boot in the Recovery Environment

Plug your USB Flash Drive in the infected computer
To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
- Restart the computer
- Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
- Use the arrow keys to select Repair your computer, and press on Enter
- Select your keyboard layout (US, French, etc.) and click on Next
- Click on Command Prompt to open the command prompt
  Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

Once in the command prompt

In the command prompt, type notepad and press on Enter
Notepad will open. Click on the File menu and select Open
Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
Note: Replace the letter e with the drive letter of your USB Flash Drive
FRST will open
Click on Yes to accept the disclaimer
Click on the Fix button and wait for the scan to complete
A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

fixlist.txt

sasha_lighting · December 20, 2017

Aura,

Attached is the fixlog.txt.

Was that suppose to take the place of the fixlist.txt I put on the thumb drive? After I clicked fix the txt file was no longer on the thumb drive.

Fixlog.txt

Aura · December 20, 2017

Yes. Once you run the fix with FRST, the fixlist.txt file is converted to fixlog.txt. Now, you should be able to install and run a scan with Malwarebytes.

Malwarebytes - Clean Mode

Download and install the free version of Malwarebytes
Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
Let the scan run, the time required to complete the scan depends of your system and computer specs
Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
- If it asks you to restart your computer to complete the removal, do so
Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

sasha_lighting · December 20, 2017

Aura,

Thank you for the clarification. Glad to hear I did not mess it up.

Here is the export summary:

Quote

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/19/17
Scan Time: 10:01 PM
Log File: 24aad7f8-e532-11e7-800a-408d5cddf944.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3523
License: Trial

-System Information-
OS: Windows 10 (Build 16299.125)
CPU: x64
File System: NTFS
User: DESKTOP-V4H1OC6\Ethan

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 356264
Threats Detected: 121
Threats Quarantined: 121
Time Elapsed: 2 min, 49 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 39
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\GoogleUpdateSecurityTaskMachine_HN, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{FCC5C694-EEB7-40BE-96E6-4B9A39CB75FF}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{FCC5C694-EEB7-40BE-96E6-4B9A39CB75FF}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\GoogleUpdateSecurityTaskMachine_TZ, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{63B23B01-3CAD-4691-BFA9-07C4D6387C4E}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{63B23B01-3CAD-4691-BFA9-07C4D6387C4E}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\GoogleUpdateSecurityTaskMachine_VN, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{312CC27C-82B0-49AF-9EDC-D91035E478B5}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{312CC27C-82B0-49AF-9EDC-D91035E478B5}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\GoogleUpdateSecurityTaskMachine_XT, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{40C22CE6-7205-4F83-B85A-EF0607EAE7D5}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{40C22CE6-7205-4F83-B85A-EF0607EAE7D5}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TREE\GoogleUpdateSecurityTaskMachine_YF, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{ACF3A0FE-951F-4D64-965B-109D06C93F46}, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\PLAIN\{ACF3A0FE-951F-4D64-965B-109D06C93F46}, Quarantined, [4071], [445388],1.0.3523
PUP.Optional.SpeeDownloader, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\Speedownloader0099, Quarantined, [7709], [453126],1.0.3523
PUP.Optional.SwytShop, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\SwytShop, Quarantined, [2718], [386984],1.0.3523
PUP.Optional.Wajam, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\WajIEnhance, Quarantined, [75], [244670],1.0.3523
PUP.Optional.Wajam, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\NLASVC\PARAMETERS\INTERNET\MANUALPROXIES, Quarantined, [75], [-1],0.0.0
Adware.Tuto4PC, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\MICROSOFT\MPrForShutT, Quarantined, [364], [456692],1.0.3523
PUP.Optional.CloudScout, HKLM\SOFTWARE\5da059a482fd494db3f252126fbc3d5b, Quarantined, [9482], [246387],1.0.3523
PUP.Optional.SpeeDownloader, HKLM\SOFTWARE\Speedownloader0099, Quarantined, [7709], [384272],1.0.3523
Adware.SearchAwesome, HKLM\SOFTWARE\SrcAAAesom Browser Enhancer, Quarantined, [4429], [424837],1.0.3523
Adware.Tuto4PC, HKLM\SOFTWARE\Texttotalk, Quarantined, [364], [429709],1.0.3523
PUP.Optional.CloudScout, HKLM\SOFTWARE\WOW6432NODE\5da059a482fd494db3f252126fbc3d5b, Quarantined, [9482], [246387],1.0.3523
Adware.SearchAwesome, HKLM\SOFTWARE\WOW6432NODE\SrcAAAesom Browser Enhancer, Quarantined, [4429], [424837],1.0.3523
Adware.Tuto4PC, HKLM\SOFTWARE\MICROSOFT\APreSam, Quarantined, [364], [451260],1.0.3523
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SOFTWARE\MICROSOFT\SYSTEMCERTIFICATES\ROOT\CERTIFICATES\26D9E607FFF0C58C7844B47FF8B6E079E5A2220E, Quarantined, [21], [260247],1.0.3523
PUP.Optional.DNSUnlocker.ACMB2, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\6bad3bf0b4c3359a0e1dc1e0c0c76dfa, Quarantined, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CCD0496E-D0CD-49D5-87D3-064ADC91927C}, Quarantined, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{CCD0496E-D0CD-49D5-87D3-064ADC91927C}, Quarantined, [21], [-1],0.0.0
Adware.Tuto4PC, HKLM\SOFTWARE\MICROSOFT\MPrForShutT, Quarantined, [364], [451257],1.0.3523
Adware.Tuto4PC, HKLM\SOFTWARE\MICROSOFT\NSaveA, Quarantined, [364], [451259],1.0.3523
Adware.Tuto4PC, HKLM\SOFTWARE\MICROSOFT\PrAmNP, Quarantined, [364], [451258],1.0.3523
Adware.Tuto4PC, HKLM\SOFTWARE\MICROSOFT\PrIncub, Quarantined, [364], [451256],1.0.3523
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SOFTWARE\WOW6432NODE\MICROSOFT\SYSTEMCERTIFICATES\ROOT\CERTIFICATES\26D9E607FFF0C58C7844B47FF8B6E079E5A2220E, Quarantined, [21], [260247],1.0.3523
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [75], [170024],1.0.3523
PUP.Optional.Wajam, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [75], [170024],1.0.3523
PUP.Optional.Wajam, HKLM\SOFTWARE\CLASSES\WOW6432NODE\APPID\56BF5154-0B48-4ADB-902A-6C8B12E270D9, Quarantined, [75], [170024],1.0.3523

Registry Value: 14
Adware.Tuto4PC.Generic, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|CGEBLQIAP4.EXE, Quarantined, [1249], [444101],1.0.3523
PUP.Optional.Wajam, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [75], [-1],0.0.0
PUP.Optional.Wajam, HKU\S-1-5-21-2353799171-3948801518-3221014089-1002\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [75], [-1],0.0.0
PUP.Optional.Wajam, HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [75], [-1],0.0.0
PUP.Optional.Wajam, HKU\S-1-5-21-2353799171-3948801518-3221014089-1005\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [75], [-1],0.0.0
PUP.Optional.Wajam, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Quarantined, [75], [-1],0.0.0
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{312CC27C-82B0-49AF-9EDC-D91035E478B5}|PATH, Quarantined, [4071], [445386],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{40C22CE6-7205-4F83-B85A-EF0607EAE7D5}|PATH, Quarantined, [4071], [445386],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{63B23B01-3CAD-4691-BFA9-07C4D6387C4E}|PATH, Quarantined, [4071], [445386],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{ACF3A0FE-951F-4D64-965B-109D06C93F46}|PATH, Quarantined, [4071], [445386],1.0.3523
Trojan.FakeGoogle, HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\SCHEDULE\TASKCACHE\TASKS\{FCC5C694-EEB7-40BE-96E6-4B9A39CB75FF}|PATH, Quarantined, [4071], [445386],1.0.3523
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\INTERFACES\{219e8734-0889-4e3e-89f8-59b715975cbe}|NAMESERVER, Quarantined, [5381], [260227],1.0.3523
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\INTERFACES\{56a32cd4-9061-4d9d-bafc-e9381f3ce0d6}|NAMESERVER, Quarantined, [5381], [260227],1.0.3523
Trojan.DNSChanger.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\INTERFACES\{e5a01372-d7d8-4d2c-bfab-5820f76fcf19}|NAMESERVER, Quarantined, [5381], [260227],1.0.3523

Registry Data: 8
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{219e8734-0889-4e3e-89f8-59b715975cbe}|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{56a32cd4-9061-4d9d-bafc-e9381f3ce0d6}|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{56a32cd4-9061-4d9d-bafc-e9381f3ce0d6}|DhcpNameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{96d51072-a4ae-408a-97c2-6817485009a7}|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{a21b0a7f-ffe7-41ea-8747-ac9eeb6ab93b}|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{e5a01372-d7d8-4d2c-bfab-5820f76fcf19}|NameServer, Replaced, [21], [-1],0.0.0
PUP.Optional.DNSUnlocker.ACMB2, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\TCPIP\PARAMETERS\Interfaces\{fa1a4436-f6da-4430-a1df-7f9f57010dac}|NameServer, Replaced, [21], [-1],0.0.0

Data Stream: 0
(No malicious items detected)

Folder: 15
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\USERS\SPYKE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PBDPAJCDGKNPENDPMECAFMOPKNEFAFHA, Quarantined, [1330], [466864],1.0.3523

File: 45
Trojan.FakeGoogle, C:\WINDOWS\SYSTEM32\TASKS\GoogleUpdateSecurityTaskMachine_HN, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, C:\WINDOWS\SYSTEM32\TASKS\GoogleUpdateSecurityTaskMachine_TZ, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, C:\WINDOWS\SYSTEM32\TASKS\GoogleUpdateSecurityTaskMachine_VN, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, C:\WINDOWS\SYSTEM32\TASKS\GoogleUpdateSecurityTaskMachine_XT, Quarantined, [4071], [445388],1.0.3523
Trojan.FakeGoogle, C:\WINDOWS\SYSTEM32\TASKS\GoogleUpdateSecurityTaskMachine_YF, Quarantined, [4071], [445388],1.0.3523
PUP.Optional.MindSpark.Generic, C:\USERS\MELISSA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\LOCAL STORAGE\http_allinonedocs.dl.tb.ask.com_0.localstorage, Quarantined, [1394], [443123],1.0.3523
PUP.Optional.MindSpark.Generic, C:\USERS\MELISSA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\LOCAL STORAGE\http_allinonedocs.dl.tb.ask.com_0.localstorage-journal, Quarantined, [1394], [443123],1.0.3523
PUP.Optional.MindSpark.Generic, C:\USERS\MELISSA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\LOCAL STORAGE\http_allinonedocs.dl.myway.com_0.localstorage, Quarantined, [1394], [443124],1.0.3523
PUP.Optional.MindSpark.Generic, C:\USERS\MELISSA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\LOCAL STORAGE\http_allinonedocs.dl.myway.com_0.localstorage-journal, Quarantined, [1394], [443124],1.0.3523
PUP.Optional.DNSUnlocker.ACMB2, C:\WINDOWS\SYSTEM32\TASKS\6bad3bf0b4c3359a0e1dc1e0c0c76dfa, Quarantined, [21], [-1],0.0.0
PUP.Optional.QuickSearcher.Generic, C:\USERS\ETHAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\USERS\MELISSA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\USERS\SPYKE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, Replaced, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\USERS\ETHAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-128.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-18.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-48.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-64.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js\background.js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\computed_hashes.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\verified_contents.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\0025a645, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\index.html, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Ethan\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\manifest.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-128.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-18.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-48.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-64.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js\background.js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\computed_hashes.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\verified_contents.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\0025a645, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\index.html, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Melissa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\manifest.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\USERS\SPYKE\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\PBDPAJCDGKNPENDPMECAFMOPKNEFAFHA\1.1.3\MANIFEST.JSON, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-128.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-18.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-48.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\images\icon-64.png, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\js\background.js, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\computed_hashes.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\_metadata\verified_contents.json, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\0025a645, Quarantined, [1330], [466864],1.0.3523
PUP.Optional.QuickSearcher.Generic, C:\Users\Spyke\AppData\Local\Google\Chrome\User Data\Default\Extensions\pbdpajcdgknpendpmecafmopknefafha\1.1.3\index.html, Quarantined, [1330], [466864],1.0.3523
Adware.Wajam, C:\WINDOWS\TEMP\WJM683F.TMP\UPDATE.EXE, Quarantined, [452], [471140],1.0.3523

Physical Sector: 0
(No malicious items detected)

(end)

Aura · December 20, 2017

Good Now let's do a sweep with AdwCleaner and RogueKiller.

AdwCleaner - Fix Mode

Download AdwCleaner and move it to your Desktop
Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Accept the EULA (I accept), then click on Scan
Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RogueKiller

Download the right version of RogueKiller for your Windows version (32 or 64-bit)
Once done, move the executable file to your Desktop, right-click on it and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
Wait for the scan to complete
On completion, the results will be displayed
Check every single entry (threat found), and click on the Remove Selected button
On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

Copy/pasted AdwCleaner clean log
Copy/pasted RogueKiller clean log

sasha_lighting · December 20, 2017

Everything is looking back to normal . Really appreciate your help and hope you have a great day!

AwCleaner log:

Quote

# AdwCleaner 7.0.5.0 - Logfile created on Wed Dec 20 12:56:29 2017
# Updated on 2017/29/11 by Malwarebytes
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

Deleted: [Key] - HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\utop.it
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\utop.it
Deleted: [Key] - HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\utop.it
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{94ebd7b5-82ae-449t-b679-3d04078ed154}
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\{94ebd7b5-82ae-449t-b679-3d04078ed154}
Deleted: [Key] - HKCU\Software\Microsoft\{94ebd7b5-82ae-449t-b679-3d04078ed154}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{1f7ee1a8-4436-4ffc-b97b-b5b01e87d3d2}
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\{1f7ee1a8-4436-4ffc-b97b-b5b01e87d3d2}
Deleted: [Key] - HKCU\Software\Microsoft\{1f7ee1a8-4436-4ffc-b97b-b5b01e87d3d2}
Deleted: [Value] - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run32|AnonymizerGadget
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{1f7ee1a8-4436-4ffc-b97b-b5b01e87d3d2}
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{6711eba6-cf08-4edw-9528-86004fa424bb}
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\{6711eba6-cf08-4edw-9528-86004fa424bb}
Deleted: [Key] - HKCU\Software\Microsoft\{6711eba6-cf08-4edw-9528-86004fa424bb}
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\APreSam
Deleted: [Key] - HKCU\Software\Microsoft\APreSam
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\NSaveA
Deleted: [Key] - HKCU\Software\Microsoft\NSaveA
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\PrAmNP
Deleted: [Key] - HKCU\Software\Microsoft\PrAmNP
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\PrIncub
Deleted: [Key] - HKCU\Software\Microsoft\PrIncub
Deleted: [Key] - HKLM\SOFTWARE\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKU\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}
Deleted: [Key] - HKCU\Software\Microsoft\{cc6eb6d8-85b7-435p-8b86-51e4d16ea76d}

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[S0].txt - [3735 B] - [2017/12/20 12:55:39]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt ##########

RougeKiller Log:

Quote

RogueKiller V12.11.29.0 (x64) [Dec 18 2017] (Free) by Adlice Software
mail : http://www.adlice.com/contact/
Feedback : https://forum.adlice.com
Website : http://www.adlice.com/download/roguekiller/
Blog : http://www.adlice.com

Operating System : Windows 10 (10.0.16299) 64 bits version
Started in : Normal mode
User : Ethan [Administrator]
Started from : C:\Program Files\RogueKiller\RogueKiller64.exe
Mode : Delete -- Date : 12/20/2017 08:01:52 (Duration : 00:27:55)

¤¤¤ Processes : 0 ¤¤¤

¤¤¤ Registry : 4 ¤¤¤
[PUM.HomePage] (X64) HKEY_USERS\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\Internet Explorer\Main | Start Page : http://page-ups.com/en/ -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[PUM.HomePage] (X86) HKEY_USERS\S-1-5-21-2353799171-3948801518-3221014089-1003\Software\Microsoft\Internet Explorer\Main | Start Page : http://page-ups.com/en/ -> Replaced (http://go.microsoft.com/fwlink/p/?LinkId=255141)
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | TCP Query User{D74D51C6-C9CE-4CAC-B9F6-F05C6A1FF855}C:\users\admin\appdata\roaming\spotify\spotify.exe : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=6|Profile=Public|App=C:\users\admin\appdata\roaming\spotify\spotify.exe|Name=spotify.exe|Desc=spotify.exe|Defer=User| [x] -> Deleted
[Suspicious.Path] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\SharedAccess\Parameters\FirewallPolicy\FirewallRules | UDP Query User{2154C459-D0EB-47C6-AD56-14DC5C258166}C:\users\admin\appdata\roaming\spotify\spotify.exe : v2.10|Action=Allow|Active=TRUE|Dir=In|Protocol=17|Profile=Public|App=C:\users\admin\appdata\roaming\spotify\spotify.exe|Name=spotify.exe|Desc=spotify.exe|Defer=User| [x] -> Deleted

¤¤¤ Tasks : 1 ¤¤¤
[Hj.Shortcut] \{550B5CB6-2E8A-43FC-9C20-31ED6964DC39} -- "c:\program files (x86)\mozilla firefox\firefox.exe" (https://ui.skype.com/ui/0/7.33.0.105/en/abandoninstall?source=lightinstaller&page=tsInstall) -> Deleted

¤¤¤ Files : 0 ¤¤¤

¤¤¤ WMI : 0 ¤¤¤

¤¤¤ Hosts File : 0 [Too big!] ¤¤¤

¤¤¤ Antirootkit : 0 (Driver: Loaded) ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD10JPVT-22A1YT0 ATA Device +++++
--- User ---
[MBR] 15e1229b0a8a04ed764fb56caef6ae32
[BSP] 2add9bb8ad33de386b3d1933fef00dd9 : Unknown MBR Code
Partition table:
0 - EFI System Partition | Offset (sectors): 40 | Size: 200 MB
1 - [MAN-MOUNT] Microsoft reserved partition | Offset (sectors): 411648 | Size: 16 MB
2 - Basic data partition | Offset (sectors): 444416 | Size: 953651 MB
User = LL1 ... OK
User = LL2 ... OK

+++++ PhysicalDrive1: Samsung SSD 850 EVO 250GB ATA Device +++++
--- User ---
[MBR] 855d8c783b357d4387fd51f91a360fd1
[BSP] 952d89a7547053b2e9ba4930bc9ec5e2 : Empty|VT.Unknown MBR Code
Partition table:
0 - 5_10.0.14393.0_none_28c2dcdba61b52b | Offset (sectors): 34 | Size: 200 MB
1 - 0 | Offset (sectors): 410650 | Size: 16 MB
2 - | Offset (sectors): 443418 | Size: 237187 MB
3 - [SYSTEM][MAN-MOUNT] | Offset (sectors): 486203392 | Size: 450 MB
4 - | Offset (sectors): 487126042 | Size: 619 MB
User = LL1 ... OK
User = LL2 ... OK

Aura · December 20, 2017

Thank you, you too!

Now, run a new scan with FRST and provide me a fresh set of logs. I'll see if there's any remnants left to remove.

sasha_lighting · December 20, 2017

Aura,

Attached are the requested logs.

Addition.txt

FRST.txt

Aura · December 21, 2017

Alright, run the FRST fix below, and attach the fixlog.txt here after (as it might be too big to be copy/pasted).

Farbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
Right-click on the FRST executable and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
Click on the Fix button
On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply

fixlist.txt

sasha_lighting · December 21, 2017

Attached is the requested fixlong text.

Fixlog.txt

Aura · December 21, 2017

Awesome. Can you do me a favor? Delete the following folder:

C:\FRST\Quarantine\C\Users\Ethan\AppData\Local\tiabnxr

Once done, zip the C:\FRST\Quarantine folder, and upload it on SendSpace.com. Then, PM me the download link for it.

sasha_lighting · December 21, 2017

Thank you again for helping me so much. I hope you are having a great night!

I was able to delete the folder no problem.

Then I try to compress the folder by right clicking on it and then Send to > Compressed (zipped) folder. It runs almost to the end until I get a compressed (zipped) folders error. Attached is a picture and a picture of general properties.

Aura · December 21, 2017

Does it still create a .zip? If so, you can upload that one.

sasha_lighting · December 21, 2017

Aura,

Good morning!

It looks as if a .zip is created then the error message pops up. After I hit ok the .zip disappears, and I am not able to locate the .zip.

5a3bb1eac1dc2_Errorshowing.zipcreated.JPG.4aec388cff6c649b672a530667709e75.JPG 5a3bb287e7d60_No.zipfile.JPG.4ae02d1718618a1668a114d3871533ea.JPG

Aura · December 21, 2017

Alright, run the following FRST fix. A file called date-time.zip should be on your desktop afterwards. You'll be able to upload it.

fixlist.txt

sasha_lighting · December 21, 2017

Pm'd you.

Aura · December 22, 2017

Thank you, got it

How's your system behaving now? Are there any other issues to address?

sasha_lighting · December 22, 2017

Aura,

Good morning! Hope you are having a great day.

The computer itself is responding a lot quicker and is as fast as it was before the infection. My browsers are not redirecting as much and the pop ups are gone.

I deleted all my browsers when the infection happened and am waiting to download new ones. Whenever I open internet explorer though, I am redirected to a different site then my homepage.

Other than that I have not been using any other application on the computer.

I will be going away for the holidays so if I don't respond within the 3 day window I apologize.

Aura · December 22, 2017

What websire are you being redirected to in Internet Explorer? And don't worry, it's the holidays, so I understand

sasha_lighting · December 22, 2017

My homepage is set to Google. When I open IE up it gets redirected to: http://searpages.com/se2/

If I open up a new tab and press home it goes to google. and is not redirected.

Appreciate the understanding!

Unable to start Malwarebytes or Malwarebytes Chameleon

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