Is 3.3.1 blocking Firefox again? (possibly XP problem?)

[alisp]

I've just done a System Restore to set my computer, and hence MWB, back to last week before the latest update.  Or at least I think I have: 3.3.1.2183 / 1.0.236 / 1.0.3513.  I've launched Firefox ESR twice on my XP/SP3 machine, two instances are showing in Task Manager but there's no Firefox window showing, and the previous one seized up completely so I had to shut it down.

[nikhils]

Can you try downloading the latest build of MB 3.3.1 which has CU 1.0.262

You can get it from https://downloads.malwarebytes.com/file/mb3

The AE within the latest CU did have a fix for the Firefox issue.

Let us know if it works.

[alisp]

Does it fix the Word-blocking issue as well?

Will do.

[alisp]

It appears to do both

Fingers crossed ...

Thank you.

[alisp]

BTW, perhaps I'm naive, but when MWB says it's updated and is current (as it did earlier today when I told it to update), I expect it to have updated to the latest build, not just the latest malware definitions or whatever.  Am I being unrealistic?

[nikhils]

When you look at the main UI and it says Updates "Current" that is only the database update.

If you want to get the latest product version or Component updates you need to go to Settings/Application and click on "Install Application Updates"

Thank you.

[Porthos]

4 hours ago, alisp said:

I expect it to have updated to the latest build, not just the latest malware definitions or whatever.  Am I being unrealistic?

Builds are metered out and it may not have been your time yet hence why you did not have it yet. As the above post says you can override the metering with the instructions given.

[alisp]

Thank you, both of you.

[nikhils]

You are welcome.

[alisp]

Uh-oh.  Downloaded today's updates, and now Word, Adobe Reader and Internet Explorer aren't launching ...

Here we go again?

[dcollins]

What updates? The only updates you should've gotten today was a database update, which wouldn't impact those items at all.

[alisp]

That *should* have been the only update - I deliberately didn't download any new builds.  Odd.  Will investigate my settings in case they've got changed ...

Thanks.

[alisp]

It appears to be behaving again ....

[alisp]

But now I can't get any Word documents to open ... or Excel, by the looks of things.

Edited January 2, 2018 by alisp

[alisp]

Update package has changed to 1.0.3584, I see, so that may have something to do with it.

[dcollins]

The update itself is just a new database version, it doesn't change what Exploit Protection hooks into. Can you provide a new set of mb-check-results please?

 

[alisp]

Hi again dcollins, new set of mb-check results attached.  NB: they were done with the 3.1.9.1001 version I downloaded in November, as I can't get online to get at any newer version.  I don't know whether that will make any difference.

Wrt Word files, the computer will currently open existing ones, but seems not to import or export them into/from my specialist software.  Neither Firefox ESR nor Internet Explorer 8 will launch.

mb-check-results.zip

[alisp]

Well, even quitting MWB from the system tray didn't solve the Word and browser problem this time: I've reinstalled .2183 from scratch and will see what happens.

[dcollins]

Just to clarify, if you quit Malwarebytes from the system tray, you still can't the applications? If you uninstall Malwarebytes, you can?

[alisp]

That appears to sum it up, yes.  Sorry for the late response: I didn't receive any update notification.