Web Protection (Premium) won't turn on

[gschurman]

Bought Premium 3.2.2.2029. When first installed Web Protection and Malware Protection (from dashboard) are turned on. When server rebooted (use on a Hyper-V VM running Windows Server 2012) these two items are off and can't be turned on. 

Attached: Screen shot 1 - Shows dashboard with these items in [off] status

Attached:  Screen shot 2 - Shows Web Protection being started but it never turns on and just stays in [started] mode

Attached: Screen shot 3 - Malwarebytes directory structure - Log files do not exist

[nikhils]

From your screenshot you are still on 3.2.2

Can you please try installing the latest installer from https://downloads.malwarebytes.com/file/mb3

Run the installer on top of your existing product.

You should be upgraded to MB 3.3.1 CU 1.0.262

Please let me know if you still see the issue after that.

[dcollins]

On top of Nikhil's recommendation, please note that MB3 consumer is not supported on any Server OS at this time. It may install and work, but the only versions of MB3 that are tested on server OS are our business versions: https://www.malwarebytes.com/business/endpointprotection/

[gschurman]

I think that that fixed the issue.

[nikhils]

Awesome glad to know the issue is fixed. However as @dcollins mentioned we do not support MB 3.x officially on the Server OS.

[DD999]

past 3 days it stops working and use the download to trigger it to stay on for the day. So far every day routine to turn it ON.

[Porthos]

50 minutes ago, DD999 said:

past 3 days it stops working and use the download to trigger it to stay on for the day. So far every day routine to turn it ON.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[DD999]

Checked my computers - two had your current patch after the multi installs and it went from update pack V1.03516 to V1.03538 now and seem to be working well two days in a row. Got this computer to update to the same and it should be OK  without doing the suggestion. Won't do any other suggestion with fingers crossed over Christmas. Thank YOU so much - D