Real time protection not staying on

[Thundergod67]

Hi

 

I have two computers, both running Windows 7 Pro & both running Malwarebytes Premium 3.3.1 .  I have noticed for about three weeks now that I will get pop-ups on both computers stating that real time protection is not enabled. Usually malware protection is off, as is web protection. If I turned Walwarebytes off, then back on, the protections will sometimes stay on for a little while. But usually walware protection turns on (at least til the next reboot), but web protection just goes green (says starting) but never completes. I really could use some help getting this solved!

 

Thanks.

[Porthos]

1 hour ago, Thundergod67 said:

I really could use some help getting this solved!

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
2. Download FRST and save it to your desktop. Tell any program that blocks it to ignore or allow. It IS SAFE. It contains no info that can identify or harm you.
3. NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
4. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
5. Press the "Scan" button
6. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
7. NEXT: Create and obtain an mb-check log
8. Download MB-Check and save to your desktop
9. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
10. This will produce one log file on your desktop: mb-check-results.zip
11. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[Thundergod67]

Hello, and apologies for the late replies to the topic! Buying House madness, Winter freeze in Texas...broken pipes in new House...etc. But I'm back and the problem still exhisists. I will be attaching the documents you requested in a couple minutes. Thanks again.

[Thundergod67]

Ok. The file you requested should be here

mb-check-results.zip

[Porthos]

52 minutes ago, Thundergod67 said:

Winter freeze in Texas

Not down here.

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 

The clean removal tool will backup your license information and then re-enter the license to the new install.

  Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product.

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed.

 If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3