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Hello,

I'm having an issue with my computer that Malwarebytes isn't resolving. After downloading a certain program my computer instantly started running programs slower and connecting to the internet slower as well as not being able to connect. I haven't seen anything obvious in programs and features and can't figure anything else out.

Computer Specs:

Edition: Windows 10 Home

Version: 1607

Processor: Intel(R) Core(TM) i3-4370 CPU @ 3.80GHz 3.80 GHz

Installed RAM: 8.0 GB

System type: 64-bit operating system, x64-based processor

Scan log:

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/16/17
Scan Time: 4:29 PM
Log File: 9d341f1a-e2b0-11e7-b7a9-4ccc6a08aa97.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3463
License: Trial

-System Information-
OS: Windows 10 (Build 14393.1884)
CPU: x64
File System: NTFS
User: DESKTOP-5PHRMCM\Brady

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 330702
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 10 min, 27 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)


(end)

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  • Root Admin

Hello @SweetHersh and :welcome:

Please run the following steps and post back the logs as an attachment when ready. Not all slowness issues are due to an infection, but we'll scan the system to see what we can find.


STEP 01

  • If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • If you don't have Malwarebytes 3 installed yet please download it from here and install it.
  • Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
  • Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
  • If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

  • Right-click on the program and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now if any items were found.
  • After reboot, a log file will be opened. Copy its content into your next reply.

 

RESTART THE COMPUTER before running Step 3

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

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I've completed all of the steps provided and listed the logs in the attachment below. If you need it in a different file type let me know so I can change it. Certain web pages are still not accessible, speeds are slow online and in programs, and some programs can't connect to the internet. All of this did occur all at once after downloading something now obviously unsafe online. Thank you for your help.

 

Virus Scan Backlogs.txt

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  • Root Admin


Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.

fixlist.txt

Thanks

Ron

 

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  • Root Admin

You can try another IE Reset and see if that helps, but the proxy should not be the issue now.

https://support.microsoft.com/en-us/help/17441/windows-internet-explorer-change-reset-settings

 

If there are sites that are repeatable that you cannot access, send me a private message with the link and I will check on it for you.

Ron

 

Edited by AdvancedSetup
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