I got infected

[feEEda]

Hello,

I recently started observing a drop in my computer´s performance so I ran a test for malware. Also the icons on the main panel (w10) were refreshing every minute or so.

Malwarebytes found the "adware.elex.shrtcln" so I tried to get rid of it by running Malwarebytes, hitmanpro, adwcleaner, however I have been unsuccesful. 

Elex keeps returning. 

Thanks for possible assistance.

[feEEda]

I forgot to mention other malware has been found - Adware.elex.encJob, Adware.Ghokwsa, PUP,OptionaleShopComp

[AdvancedSetup]

Hello @feEEda

 

Please run the following steps and post back the logs as an attachment when ready.

STEP 01

• If you're already running Malwarebytes 3 then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• If you don't have Malwarebytes 3 installed yet please download it from here and install it.
• Once installed then open Malwarebytes and check for updates. Then click on the Scan tab and select Threat Scan and click on Start Scan button.
• Once the scan is completed click on the Export Summary button and save the file as a Text file to your desktop or other location you can find, and attach that log on your next reply.
• If Malwarebytes won't run then please skip to the next step and let me know on your next reply.

STEP 02

Please download AdwCleaner by Malwarebytes and save the file to your Desktop.

• Right-click on the program and select Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Clean.
• Your PC should reboot now if any items were found.
• After reboot, a log file will be opened. Copy its content into your next reply.

STEP 03
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

• Double-click to run it. When the tool opens, click Yes to disclaimer.
• Press the Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
• Please attach the Additions.txt log to your reply as well.

 

Thanks

Ron

 

[feEEda]

Hello @AdvancedSetup, 

I have already solved the problem.

Thank you

 

[AdvancedSetup]

Okay, thank you for the update @feEEda I'll go ahead then and close your topic.

Take care and have a great Holiday Season

Ron

 

[AdvancedSetup]

Since this issue is resolved the topic will now be closed to prevent others from posting here.

If you need assistance please start your own new topic and someone will be happy to assist you.

Thanks