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Malwarebytes window will not open

Denis6125
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Denis6125

Denis6125

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When I attempt to open Malwarebytes in Windows 10 - either from the tray or from the Start menu - I get the spinning circle for a few seconds then the circle disappears but Malwarebytes does not open.  Task manager shows Malwarebytes Tray Application is running but consuming no resources except for occupied memory. 

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Firefox

Firefox

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Hello and Welcome

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....
 

  1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs
  2. Download FRST and save it to your desktop
    Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
  4. Press the "Scan" button
  5. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
    • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
  6. NEXT: Create and obtain an mb-check log
  7. Download MB-Check and save to your desktop
  8. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK"
  9. This will produce one log file on your desktop: mb-check-results.zip
    • This file will include the FRST logs generated from the previous set of instructions
    • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area


 

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Denis6125

Denis6125

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I cannot download the FRST because each time I click the link you provided the browser attempts to open the site then the browser immediately closes.  This happens with the EDGE browser and with Internet Explorer 11.  Same happens if I copy the link and paste the URL into the address bar.


I have attached a short video screen capture of the attempt with Edge. Watch how quickly the browser opens then closes...

Attempting FRST download.mp4

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