I need help to remove malicious malware!

[Gemma_help]

Hi,

I have the Malwarebytes Premium and scan my computer regularly. Unfortunately recently I seem to be getting the same results every time I scan. there are 8 threats, two of them are malicious and when I quarantine them only half are quarantined (never the malicious ones) and then I delete them. So firstly only half of them are quarantined and secondly when I scan again the exact same threats come up, even the ones that I quarantined and deleted. I am worried about what the malware are doing?

My computer Defender keeps switching off too, wondering if it is all related....

Any help would be great, I have programmes on my computer I can't lose for my work. I have backed up all of my files on an external hard drive though. Thank you!

.

[kevinf80]

Hello Gemma_help and welcome to Malwarebytes, Can you post full logs for the last three scans please as follows: Open Malwarebytes, select > Reports > then checkmark (tick) most recent "Scan Report" entry > then select "View Report" > "Export" > Text File (*.txt) name and save that file to Desktop or somewhere of your choice, attach to your reply... Next, Download Farbar Recovery Scan Tool and save it to your desktop. Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way... Be aware FRST must be run from an account with Administrator status...   Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) Make sure Addition.txt is checkmarked under "Optional scans" Press Scan button to run the tool.... It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply. The tool will also make a log named (Addition.txt) Please attach that log to your reply. Let me see those logs in your reply, Thank you, Kevin...

[Gemma_help]

Hi Kevin,

Thanks for your reply. Hope the attached is what you have asked for. I'll get onto doing what you have suggested.

 

Gemma

 

First scan.txtSecond Scan.txtLast Scan.txt

[kevinf80]

Thanks for those logs, post FRST logs when ready....

[kevinf80]

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