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I'll try to keep this to the point as there is a lot to tell you,

let me preface that I have read many forum posts about this issue
and the solutions that worked for them did not work for me.

And I have done this with a second account between 2 other pc's and have exactly the same problem
___________________________________________________________________________________________________

I migrated my licence from 1 installation to another on a different machine,
I logged into my mbam site account and deactivated the seat that was used
before activating my licence on the new installation, it worked fine, except...

when my pc starts up all protection modes show as ON for about 20 seconds or so
then web protection and ransomware protection show OFF
going to protection options and switching them on, leaves them in starting position (which many people face)
___________________________________________________________________________________________________

Here's what I have done:

as suggested in the forums, i did the following:
 - enable 'delay RTP when MB starts' (15sec)
 - both restart services & reboot
   that did nothing

 - changed the mbam shortcut advanced setting 'start as administrator' to enabled
 - changed the service property 'log on as:' implicitly to the administrator account with password entered
 - restarted services & reboot
 - once rebooted closed mbam app, right-clicked on app and selected start as administrator
   now Malware protection is off as well as the other two
   leaving only Exploit protection on now

 - so before i reinstall, I thought I'd ask here first
___________________________________________________________________________________________________

I have compiled the mbam log as described in the forums and attached it here
along with screenshots of what i see on startup and ~20seconds after.

if anybody is able to assist me i would be tremendously grateful to you

thank you for your time and patience i know this was wordy

mbam no protection.jpg

mbam protection.jpg

mb-check-results.zip

Edited by DARKSETH23
typo
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  • Staff

First things first, let's remove the following settings. I'm not sure where that information came from, but it's not correct:

- changed the mbam shortcut advanced setting 'start as administrator' to enabled
- changed the service property 'log on as:' implicitly to the administrator account with password entered

It also looks like WMI is disabled on this machine, so you'll want to repair WMI. You can run this tool from Microsoft to try and repair it: https://www.microsoft.com/en-us/download/details.aspx?id=7684

All that being said, you are also running this on Server 2016 which is not a supported operating system for our consumer product, so there's no guarantees it will work properly.

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