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Malwarebytes unable to start/run


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Hi there,

I've recently been having problems with my Malwarebytes being unable to run or start. When I double-click on the icon, no process runs, even when clicking on "Run as Admin." The last version I had of Malwarebytes that I recall was before the new interface launched with version 3. I'm wondering if these problems are related to having loaned my laptop out, since I've not had issues otherwise, but something seems nefarious/amiss.

The other day, my Yahoo! mail tab (using Chrome) got redirected to another address (I wasn't even actively in the tab), and audio played within the tab telling me I needed to call a number and not shut down my computer. Needless to say, I didn't call the number or click on anything other than trying to leave the page, but immediately did a hard restart. I was afraid maybe some kind of ransomware had infected my system, but everything still appears to be functioning properly. What a scare, though. I'm wondering now if a rogue ad was the culprit? I have no idea.

I've tried the clean uninstall/reinstall of MBAM, but still no dice. Even trying to install/run in Safe Mode hasn't helped. I've tried running Chameleon, but MBAM says it needs to install a new version, and am still unable to open/run a scan afterwards, even in Safe Mode. I've done a deep scan with AVG--nothing found. Spybot S&D comes back clean, as well as SUPERAntiSpyware. SUPERAntiSpyware found tracking cookies, but no other problems. Something just isn't adding up.

Attached are my FRST, MB-Check, and MB-clean-results files, as well as the screenshot of the weird Yahoo! tab redirection. Any help would be greatly appreciated!

Screenshot 2017-12-10 15.20.58.jpg





Edited by karuka
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Well, I should amend what I said above--on Safe Mode, I do recall one time being able to run a scan with an outdated version of MBAM (ran a scan instead of trying to update), and it came back clean. But, still, not able to run/start the program normally.

Edited by karuka
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If I try to run it without Chameleon, it does the same thing as in normal mode—it just never comes up, even when I click “Run As Admin.” No error messages or warnings. Very perplexing. 

I did try loading MBAM onto a jump drive and loading that way, but no luck. I also tried downloading an up to date MBAM folder from one of my friends, but, I’ve gotten the “cannot connect to the server” message. It seems I’m unable to duplicate the problem, though. 

Edited by karuka
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Hi Karuka :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread

This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Launch FRST, and copy/paste the following inside the text area. Once done, click on the Fix button. A file called fixlog.txt should be created on your desktop afterwards. Attach it in your next reply.

AVG (HKLM\...\{E61E6143-4937-43FC-8C12-06B8A987484D}) (Version: 1.211.3 - AVG Technologies) Hidden
AVG 2013 (HKLM\...\{4FD80311-508F-42C3-A004-4CC8D08231F5}) (Version: 13.0.3272 - AVG Technologies) Hidden

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All good, I'll be waiting :) Now, can you uninstall these programs, and let me know once it's done?

AVG AntiVirus Free -> Start by uninstalling this one
AVG SafeGuard toolbar
AVG Protection
AVG 2013
Visual C++ 8.0 Runtime Setup Package (x64)
Visual Studio 2008 x64 Redistributables
Visual Studio 2010 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables

All these programs are from AVG Technologies CZ, s.r.o. Fear not, we'll reinstall AVG if you want to keep it as your Antivirus afterwards. Right now, it is outdated and could be interfering with Malwarebytes.

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Done! Went ahead and uninstalled these, then did a restart. I noticed that there was an AVG and an AVG Toolbar folder still in my Progam Files (x86) folder after the uninstall, so I deleted those. (But it appears that the files have been cleaned off otherwise.)

Ready for the next step!

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Sure thing--I uninstalled MBAM, and also noticed that there was still a MBAM folder in my Program Files folder on C, so I deleted that before running mb-clean.exe. (Hoping I didn't mess up anything after reading the .txt file.) Here's the log from mb-clean.exe!


Edited by karuka
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