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hlw_rocer

Can't remove trovi/conduit

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Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/12/17
Scan Time: 5:05 AM
Log File: 09b794a4-df24-11e7-bccd-240a64c76820.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3471
License: Trial

-System Information-
OS: Windows 10 (Build 16299.98)
CPU: x64
File System: NTFS
User: ASUS\HDuan

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 464389
Threats Detected: 3
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 16 min, 17 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 3
PUP.Optional.Trovi, C:\USERS\HDUAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Secure Preferences, No Action By User, [4647], [454808],1.0.3471
PUP.Optional.Conduit, C:\USERS\HDUAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [520], [454835],1.0.3471
PUP.Optional.Trovi, C:\USERS\HDUAN\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, No Action By User, [4647], [454808],1.0.3471

Physical Sector: 0
(No malicious items detected)


(end)

Heres the report of my last scan, I've tried removing these several times but to no avail. Any help would be greatly appreciated!

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Hello hlw_rocer,

Thanks for those logs, continue as follows:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Malwarebytes onto your Desktop.

Or from this Mirror
 
  • Right-click on AdwCleaner.exe and select user posted imageRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all the active processes
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply



Next,

Download Microsoft's " Malicious Software Removal Tool" and save direct to the desktop

Ensure to get the correct version for your system....

https://www.microsoft.com/en-gb/download/malicious-software-removal-tool-details.aspx


Right click on the Tool, select “Run as Administrator” the tool will expand to the options Window
In the "Scan Type" window, select Quick Scan
Perform a scan and Click Finish when the scan is done.


Retrieve the MSRT log as follows, and post it in your next reply:

1) Select the Windows key and R key together to open the "Run" function
2) Type or Copy/Paste the following command to the "Run Line" and Press Enter:

notepad c:\windows\debug\mrt.log

The log will include log details for each time MSRT has run, we only need the most recent log by date and time....

Next,

Chrome sync is causing problems for your system, when Malwarebytes removes bad entries from Chrome, sync puts them back. Make a fresh clean install of Chrome, If your Chrome Bookmarks are important do this first:

Go to this link: http://www.wikihow.com/Export-Bookmarks-from-Chrome follow the instructions and Export your Bookmarks from Chrome, save to your Desktop or similar. Note the instructions can also be used to Import the bookmarks.....

Continue for a clean install:

Download Chrome installer and save to install later: https://www.google.com/intl/en_uk/chrome/browser/desktop/index.html https://www.google.com/intl/en_usa/chrome/browser/desktop/index.html

Next,

Open Chrome and sign into your account, open a new tab and type or copy paste chrome://settings/syncSetup hit enter...

In the new window that opens "Sync everthing" will probably be selected, scroll down to and select "Managed sync data on Google Dashboard"

A new window will open, scroll down to and select "Reset Sync" that will clear synced data from Google Server...

Continue to next step to completely Uninstall Chrome....

Next.

Uninstall Chrome: https://support.google.com/chrome/answer/95319?hl=en-GB follow those instructions, ensure the option to "Also delete your browsing data" is selected. <<--- Very important!!

Navigate to C:\Users\Your user name\Appdata\Local from that folder delete the folder named Google (you will need to show hidden files/folders to see the folder Appdata)

For XP that will be My Computer > C:\ Documents and Settings\Your User Name\Application Data\Roaming

How to show hidden files and folders for windows: http://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Next,

Install Google Chrome :

Next,

Import your Bookmarks... (instructions in the first step)

Next,

Install uBlock Origin for Chrome: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en

Let me see those logs in your reply, also confirm if Chrome install was completed successfully..

Thanks,

Kevin...

fixlist.txt

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Thanks, that seem to have done it. I also attached logs in this post.

MRT.log


---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Wed Dec 13 16:10:33 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Scan Run From Windows Update

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Wed Dec 13 16:15:21 2017


Return code: 0 (0x0)

---------------------------------------------------------------------------------------
Microsoft Windows Malicious Software Removal Tool v5.55, December 2017 (build 5.55.14421.1)
Started On Fri Dec 15 20:19:40 2017

Engine: 1.1.14405.2
Signatures: 1.257.1160.0
Run Mode: Interactive Graphical Mode

Results Summary:
----------------
No infection found.
Successfully Submitted MAPS Report
Successfully Submitted Heartbeat Report
Microsoft Windows Malicious Software Removal Tool Finished On Fri Dec 15 20:24:55 2017


Return code: 0 (0x0)
 

Fixlog.txt

AdwCleaner[S3].txt

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Thanks for those logs hlw_rocer, results look good. I guess we can clean up...

Download "Delfix by Xplode" and save it to your desktop.

Or use the following if first link is down:

"Delfix link mirror"

If your security program alerts to Delfix either, accept the alert or turn your security off.

Double Click to start the program. If you are using Vista or higher, please right-click and choose run as administrator

Make Sure the following items are checked:

 
  • Remove disinfection tools <----- this will remove tools we may have used.
  • Purge System Restore <--- this will remove all previous and possibly exploited restore points, a new point relative to system status at present will be created.
  • Reset system settings <--- this will reset any system settings back to default that were changed either by us during cleansing or malware/infection


Now click on "Run" and wait patiently until the tool has completed.

The tool will create a log when it has completed. We don't need you to post this.

Any remnant files/logs from tools we have used can be deleted…

Next,

Read the following links to fully understand PC Security and Best Practices, you may find them useful....

Answers to Common Security Questions and best Practices

Do I need a Registry Cleaner?

Take care and surf safe

Kevin... user posted image

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Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread.

Thanks

 

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