msadiq Posted December 11, 2017 ID:1190917 Share Posted December 11, 2017 i had problem in windows 10, so i restore it without de-activating malwayrebytes. however after re-installing malwarebytes, the old license key was not accepted, as mentioned that first i need to de-activate the other malwayrebytes software. i sent many emails to avengate from whom i purchased the license key. now avengate saying that i need to contact malwarebytes support team and malwarebyte support team told me to contact avengate from whom i ordered the license key. this is 5th day my problem has not been solve . any suggestion or help? Link to post Share on other sites More sharing options...
nikhils Posted December 12, 2017 ID:1190921 Share Posted December 12, 2017 Do you by any chance have a malwarebytes account created when you purchased the product ? This is the URL to check the account: https://my.malwarebytes.com/en/login Link to post Share on other sites More sharing options...
msadiq Posted December 12, 2017 Author ID:1190928 Share Posted December 12, 2017 i didn't have a malwarebytes account by the time i purchased the product. but after few days i wanted to create malwarebytes account, i used the same email to create an account, the one i used to purchased the product. malwarebytes shows me message that this email is already in use, but when i click on forget password. malwarebytes not sending me any instruction to my email Link to post Share on other sites More sharing options...
msadiq Posted December 12, 2017 Author ID:1190930 Share Posted December 12, 2017 please find response from both(avangate and malwarebytes)customer support teams. Link to post Share on other sites More sharing options...
Windex Posted December 12, 2017 ID:1191101 Share Posted December 12, 2017 Hi msadiq, the support portal referred on Avangate's email would be the Malwarebytes support portal and not the Avangate Support Center, reason why they are referring you to contact us directly. Would you mind sending me a pm with your email address and Avangate reference number so I can check your request and license information? I'll be happy to help. Thanks! Link to post Share on other sites More sharing options...
msadiq Posted December 12, 2017 Author ID:1191110 Share Posted December 12, 2017 hi, today malwarebutes support team send me again old license key, that i can not use it. i don't know support team not understanding my language or they can not provide me new license key. i am also going to send you all the detail. i will be happy if you could help me solve my problem. thanks in advance Link to post Share on other sites More sharing options...
nikhils Posted December 12, 2017 ID:1191115 Share Posted December 12, 2017 Hello @msadiq Can you please send me a private message with the key you received. I can check if the key is active or now. Please send the same over a Private message and do not post it on the public forum post. Thank you. Link to post Share on other sites More sharing options...
nikhils Posted December 12, 2017 ID:1191171 Share Posted December 12, 2017 You key has been reset. Can you please try activating using your key and let us know if that worked? Thank you. Link to post Share on other sites More sharing options...
msadiq Posted December 12, 2017 Author ID:1191187 Share Posted December 12, 2017 yes thank you the key is working now thanks for the support Link to post Share on other sites More sharing options...
nikhils Posted December 12, 2017 ID:1191212 Share Posted December 12, 2017 Awesome, glad to know the key worked. Link to post Share on other sites More sharing options...
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