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Updating Malwarebytes Premium


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Hello to everybody,

I'm a Lenovo laptop user with Wndows 10 having issues with Malwarebytes (which hasn't been terrible, to be honest)

I have a couple issues I would like to find solutions to:

The constant pop-up feed at the bottom right hand corner of the screen is a reaction to 'coinhive.com', which I read somewhere had to do with some cryptocurrency strategy (for interacting with users, or potential users) Is there any way to get rid of this?

More importantly, I am told at regular intervals that I must upgrade Malwarebytes, and after going through the steps to do this, the install-loading box freezes and I have to do force it to close. What can I do about this, as I believe the out of date version is not working as well as it once did.

The only reliable option as I see it is to cancel my account and be done with it. (In which case, can you recommend an alternative to Malwarebytes?)

Thanks in advance for your help!

J

 

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Hello and Welcome

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-clean tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.3.1.2183 CU 1.0.262) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the requested logs - Diagnostic Logs (after you run all the tools requested, all the logs will be combined into one log file named: mb-check-results.zip located on your Desktop (which will include the FRST logs inside the zip file))
  3. NOTE: More info about the latest Malwarebytes 3.2.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions


Please let us know how it goes.


Thank You,

Firefox

Edited by Firefox
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