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Computer freezes but mouse still moves

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Hi, there was a post on here by Dantini that Gringo helped with. 
I'm having the same issue. I've had this issue for the past couple of months, but my computer was bought back in 2015, so it's not brand new. 
I'm running Windows 10. I've had a lot of issues with Windows 10 so far. 

Can someone please give me advice? 
I'm not very good with computers. I know the basics.

Thank you so much.

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