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Computer freezes but mouse still moves


HannahHasHabits
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Hi, there was a post on here by Dantini that Gringo helped with. 
I'm having the same issue. I've had this issue for the past couple of months, but my computer was bought back in 2015, so it's not brand new. 
I'm running Windows 10. I've had a lot of issues with Windows 10 so far. 

Can someone please give me advice? 
I'm not very good with computers. I know the basics.

Thank you so much.

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Open start menu, look for Control Panel then Administrative tools. Locate Event Viewer and start it as administrator. When it opens, on the left side look for Windows Logs and open it. Right click on System and look for "Filter Current Log" tick Critical and Error, click OK. Review logs for disk or AHCI errors. It should be there if You didn't use any system cleaners like Ccleaner.

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