MB won't start real time protection

[riskybusiness]

When I turn on the computer a MB icon pops up saying I am not protected. When I open it and go to dashboard, it says web protection is off. When I click on it to try and start it, it says 'starting...', but it never starts.

 

Any help would be appreciated

[Maurice Naggar]

Please let us know right away the Brand-name of antivirus on this machine.  Is it McAfee, TrendMicro, Norton / Symantec, Security Essentials, Avast, BitDefender,  Kaspersky, or some other brand, which one exactly?
The antivirus may well be silently ( but innocently )  interfering with our real-time web  protection functions.

 

We do need to get reports from your PC in order to see what had happened.

1. Please get & SAVE Farbar Recovery Scan Tool (FRST)   and later run it to get logs
   1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
   2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
   3. Press the "Scan" button
   4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
2. Create and obtain an mb-check log
   1. Download MB-Check and save to your desktop
   2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
   3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[riskybusiness]

Kaspersky

[Maurice Naggar]

Hi,

I had really wanted to see the MB-Check zip report file as well.    We are likely to need to review that.   So, please at minimum do run MB-CHECK.

This pc has Kaspersky installed, so it is worthwhile to review it and be sure it has the adjustments that are needed, such that it treats Malwarebytes as a trusted application.
*+Kaspersky antivirus /3rd party firewall+:*
To set exclusions for Malwarebytes in Kaspersky please do the following:

# Open Kaspersky 
# Click the Settings button on the bottom left (looks like a cog/gear)
# Click *Additional*
# Click *Threats and Exclusions*
# Click *Trusted applications*



.
.

# In the new window that pop up click *Add* at the bottom right
# Under *File or folder* click *Browse*
# Navigate to the following folder (or your install location for Malwarebytes if it's different from the default location):
 C:\Program Files\Malwarebytes\Anti-Malware
# Click Select
# Make sure that ALL Protection components are selected and the Status is Active
# Click Continue on the Confirmation popup


As an add precaution you will also want to disable Advanced Disinfection.

.
.



.
.


# Open Kaspersky 
# Click the Settings button on the bottom left (looks like a cog)
# Click *Additional*
# Click *Threats and Exclusions*
# *Uncheck* the box next to *Enable Advanced Disinfection technology*


When all done, use the Windows Start menu and do a Restart.

Your Kasperky trusted applications should look like this


After a windows Restart, and allowing system time to settle in, if the web protection or another of the real-time protections are not on, then, please run the 2 reports and kindly attach the MB-CHECK-results.ZIP file.

[riskybusiness]

Appreciate the response. I have added MB as a trusted site. Rebooted and seems to work now.  Thanks for the help !

 

Now I need to do some research and see what you have available for Android, and whether my paid account lets me add protection for my phone.

[aadj]

Have Same problem this morning  while working on my PC. 

So hope this wille be fixed. have no infections.

 

[Maurice Naggar]

Good to know that the Malwarebytes 3 for Windows is taken care of.   You are welcome.

As to your current license, you should check on the terms of the original purchase when you first purchased.

[Maurice Naggar]

@aadj

We do need to get reports from your PC in order to see what had happened.

1. Please get & SAVE Farbar Recovery Scan Tool (FRST)   and later run it to get logs
   1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
   2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
   3. Press the "Scan" button
   4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
2. Create and obtain an mb-check log
   1. Download MB-Check and save to your desktop
   2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
   3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

[riskybusiness]

Doesn't work again.

 

I did the MB check but don't know how to get results to this post. I'm actually not comfortable (or PC savvy enough) to be doing this. It either works, or it doesn't.

[Maurice Naggar]

The default uploader allows you to upload attachments one at a time.

To begin, once your browser is position to this topic, Scroll Down to find the ‘Reply to this topic’ section.
Click on the [More Reply Options] button at bottom right of screen.

At the bottom you will find the [Choose Files] button.

Click on the [Choose Files] button.

A dialog/navigation window will appear for you to select the file on your computer that you want to attach.
Navigate to the location of the file, Select the file you want ( by clicking it once in the Windows dialog) to upload as an attachment.
and press Open button .

Review your text message-reply, and insure the file is attached  ( should have a paper-clip icon ).
When all set, Click on the [Add Reply] button.

[riskybusiness]

None of your diagram pictures look anything like the options I have available. I did see a 'choose files' option which I clicked on. I have included the mb-check-results.zip

Hopefully that is what you need.

 

Thanks

mb-check-results.zip

[bertus025]

Hello,can you look at this zipfile thanks

mb-check-results.zip