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I'm infected with several trojans, can't get malwarebytes to install


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I've read through the procedure outlined here and tried several different methods but all to no avail. Something nasty has gotten in.

As I can't install or even run the installer for Malwarebytes I've included the other two files as requested.

I've only recently upgraded to Win 10 on my workstation and this is the first time I've ever had a virus infection. It's my fault as I didn't install re-install Malwarebytes immediately.

As soon as this is sorted i'll be buying the pro version. This machine is my livelihood and the trojans have crippled performance.

Let me know if any other procedures are required, unlike most other thread starters I will reply and follow up.

 

Addition.txt

FRST.txt

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Hello DisgruntledEmployee and welcome to Malwarebytes.

Continue with the following and post the produced logs...

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file when running FRST fix"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Totally Remove Malwarebytes from your system:

Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop..

If applicable, backup your Malwarebytes license key information and deactivate the product.

Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step

To deactivate Malwarebytes:

Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes...
 
  • Double-click mb-clean.exe to run it
  • A prompt to confirm the cleanup will appear, select Yes or No
  • Yes - will proceed with the cleanup process <---- Select this option to start the tool
  • No - will exit the utility
  • The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes.
  • Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot
  • We recommend an immediate reboot <--- Do Not miss out this step
  • Suppressing the reboot may result in an incomplete cleanup
  • Upon reboot Malwarebytes will be totally removed from your system


To re-install Malwarebytes:

Download Malwarebytes version 3 from the following link:

https://www.malwarebytes.com/mwb-download/thankyou/
 
  • Double click on the installer and follow the prompts. If necessary select the Blue Help tab for video instructions....
  • When the install completes and is updated do the following:
  • Open Malwarebytes, select > "settings" > "protection tab"
  • Scroll down to "Scan Options" ensure Scan for Rootkits and Scan within Archives are both on....
  • Go back to "DashBoard" select the Blue "Scan Now" tab......


When the scan completes deal with any found entries... Then select "Export Summary" then "Text File (*.txt)" name that log and save , you can copy or attach that to your reply...

Let me see those logs, also tell me if there are any remaining issues or concens..

Thank you,

Kevin

fixlist.txt

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Due to the lack of feedback, this topic is closed to prevent others from posting here.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request.

This applies only to the originator of this topic. Other members who need assistance please start your own topic in a new thread.

Thanks

 

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