Malwarebytes disappearing!

[SirJack]

Hello guys, writing from Italy, good to meet all of you, name is Jack

I'm a premium user, and my MBAM keeps disappearing by itself!

It's the fourth times since november I have to manually reinstall it... Yet the scans do not show nothing suspicious!

[Maurice Naggar]

  Hello Jack.

Do you know what version number of Malwarebytes had last been installed ?

We do need to get reports from your PC in order to see what had happened.

1. Please get & SAVE Farbar Recovery Scan Tool (FRST)   and later run it to get logs
   1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
   2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
   3. Press the "Scan" button
   4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Leave the log files in the current location, they will be automatically collected by mb-check once you complete the next set of instructions
2. Create and obtain an mb-check log
   1. Download MB-Check and save to your desktop
   2. Double-click to run MB-Check and within a few second the command window will open, press "Enter" to accept the EULA then click "OK" 
   3. This will produce one log file on your desktop: mb-check-results.zip
      • This file will include the FRST logs generated from the previous set of instructions
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[SirJack]

here you are

mb-check-results.zip

[Porthos]

Let us get a clean install of the current version. 3.3.1

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.

 

37 minutes ago, SirJack said:

here you are

Quote

"installer_version" : "3.0.6",

 

 

 

[SirJack]

I'll let you know

[Laureen]

Hopefully, Sir Jack, your problem has been solved.

I am experiencing the same problem...Malwarebytes keeps disappearing.

Is this the appropriate way to ask for assistance?

Thank you

[exile360]

Greetings,

If Malwarebytes is no longer on your system then it could be a known issue with the installer which occurs sometimes during program version upgrades/updates.  Generally you should be able to resolve it whenever it happens by reinstalling the latest version from here.

Please let us know if this corrects the issue or not and if you have any further trouble.

Thanks

[SirJack]

9 hours ago, Laureen said:

Hopefully, Sir Jack, your problem has been solved.

I am experiencing the same problem...Malwarebytes keeps disappearing.

Is this the appropriate way to ask for assistance?

Thank you

Yes Laureen, I managed to fix the issue thanks to Porthos' assistance.
Sorry for not updating you all :)