Windows 10 update turns off Malwarebytes Real-Time Protection

[heyou]

I have Malwarebytes version 3.3.1.2183. This morning Windows 10 did a lengthy update (called "feature update to Windows 10, version 1709"). Following the update, when I restarted my computer, I received the following notification from Malwarebytes: "Real-Time Protection turned off"

I keep trying to turn it on; it says "starting," but then stays off. How do I make it operational again?

[Firefox]

An OS upgrade such as this sometimes breaks security software.

Try simply downloading the latest version and install over the existing version.

Download the Latest MB3 v3.3.1.2183 CU 1.0.262 from ->>RIGHT HERE<<-

[heyou]

Thanks so much! That's fixed the problem.

Edited December 7, 2017 by heyou

[Firefox]

Glad to hear it.... your welcome

[heyou]

Well, it happened again. Another Windows update, and now Malwarebytes' Real-Time Protection is turned off. Same as before, I try turning it on, but it won't go. Is the link above to the latest version? And how do we locate these online? (I see links to the free version, but I have the paid version.)

[GretchZ]

Throwing in my two cents - I'm a paid Windows subscriber and I have stopped Malwarebytes until I know what's going on. Glad I'm not the only one.

[hydra]

Got friend with W7 same problem..NO windows update.

 

[heyou]

I'm seeing similar issues posted by others, so I installed and ran FRST64 and mb-check-3.1.9.1001 (report attached):

mb-check-results.zip

[thisisu]

3 hours ago, GretchZ said:

Throwing in my two cents - I'm a paid Windows subscriber and I have stopped Malwarebytes until I know what's going on. Glad I'm not the only one.

 

3 hours ago, hydra said:

Got friend with W7 same problem..NO windows update.

 

 

3 hours ago, heyou said:

I'm seeing similar issues posted by others, so I installed and ran FRST64 and mb-check-3.1.9.1001 (report attached):

mb-check-results.zip

We're sorry you had issues with our program today. We've addressed the issue and here's what you need to do to fix it.

*** How to resolve / verify you have the fixed update package ***

• Update package version 1.0.3803 (Malwarebytes 3) or v2018.01.27.12 (Malwarebytes 2.x) or higher contains the fix
• To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.
• To verify you have this update, go to Settings ->  About -> Update package version: 1.0.3803

To learn more about what happened, please go here:

If you continue to have issues or experience new ones, please start a new thread and we'll happily look into that for you.