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Web Protection will not activate after Updates etc.

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Problem:  Web Protection will not activate after I've done everything!

I have the premium version of Malwarebytes. 

I have run the root kit tool mbar-  Ran it.  CLEAN. 

I have done a recent threat scan.   Ran it.  Deleted all Quarantined.  REBOOTED.

I have updated app to most recent version.  INSTALLED.

I re-ran the app after updates/scan/reboots etc. and still Web Protection WILL NOT ACTIVATE.  Everything else is turned on.  HELP!  This is pernicious...... >:-(

Most recent logged-event:


-Log Details-
Protection Event Date: 12/4/17
Protection Event Time: 8:53 PM
Log File: 4d442127-d978-11e7-a9a4-00ff74e4abc1.json
Administrator: Yes

-Software Information-
Components Version: 1.0.236
Update Package Version: 1.0.3410
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0

-Exploit Data-
Affected Application: Internet Explorer (and add-ons)
Protection Layer: Application Hardening
Protection Technique: Attempt to execute VBScript blocked
File Name: C:\Windows\SysWOW64\vbscript.dll



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7 hours ago, njschultz said:

Components Version: 1.0.236

Let us get a clean install of the current version. 3.3.1 CU 262


We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean


1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 


 Please let me know if you are still seeing issues after the latest product install.

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