Web Protection will not activate after Updates etc.

[njschultz]

Problem:  Web Protection will not activate after I've done everything!

I have the premium version of Malwarebytes. 

I have run the root kit tool mbar-1.10.3.1001.exe.  Ran it.  CLEAN. 

I have done a recent threat scan.   Ran it.  Deleted all Quarantined.  REBOOTED.

I have updated app to most recent version.  INSTALLED.

I re-ran the app after updates/scan/reboots etc. and still Web Protection WILL NOT ACTIVATE.  Everything else is turned on.  HELP!  This is pernicious...... >:-(

Most recent logged-event:

Malwarebytes
www.malwarebytes.com

-Log Details-
Protection Event Date: 12/4/17
Protection Event Time: 8:53 PM
Log File: 4d442127-d978-11e7-a9a4-00ff74e4abc1.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.236
Update Package Version: 1.0.3410
License: Premium

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: System

-Exploit Details-
File: 0
(No malicious items detected)

Exploit: 1
Malware.Exploit.Agent.Generic, , Blocked, [0], [392684],0.0.0

-Exploit Data-
Affected Application: Internet Explorer (and add-ons)
Protection Layer: Application Hardening
Protection Technique: Attempt to execute VBScript blocked
File Name: C:\Windows\SysWOW64\vbscript.dll
URL:

Again..............................HELP!

 

[Porthos]

7 hours ago, njschultz said:

Components Version: 1.0.236

Let us get a clean install of the current version. 3.3.1 CU 262

 

We have another tool called MB-Clean which will automate the whole process for you.

 Tool can be found at https://downloads.malwarebytes.com/file/mb_clean

 

1. After downloading the tool run the tool.

2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart.

3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product .

4. Click on "Yes" to reinstall MB 3.×.

5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. 

https://downloads.malwarebytes.org/file/mb3

 Please let me know if you are still seeing issues after the latest product install.