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Malwarebytes freezes during quarantine


jmma

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Hello @jmma and :welcome:

The logs show that there is a bad block on your hard drive. I would highly recommend you first back up all of your important files to an external drive.

Then after your files are backed up, run the following full disk check and see if it can correct and mark the bad block unusable. I would then highly recommend you look at replacing the hard drive though.

 

 

 

Please follow the directions below to get into Windows 10 Safe Mode at a Command Prompt

If needed, here is another link with 7 ways to boot into Safe Mode in Windows 10

Please print out these instructions, or view them from another computer.

On the affected computer please log off by right click over the Start button and select Log Off.

Then, at the Login screen press and hold the shift key on the keyboard and click the power button on screen and select Restart. Do not let go of the Shift key until it reboots

01_sign_on_screen.jpg

After the Restart it will come up with a screen as shown below. Click on the Troubleshoot button.

02_click_troubleshoot.jpg

Then you'll have another menu like below. Click on the Advance options button.

03_click_advanced_option.jpg

Now click on the Command Prompt button

04_click_command_prompt.jpg

 

You should probably see a screen similar to below, getting the command prompt ready.

05_preparing_command_prompt.jpg

Select your Account

06_choose_an_admin_level_account.jpg

Type in your Password

07_type_in_your_password.jpg

Now, type in NOTEPAD and press the Enter key

08_type_in_notepad.jpg

Click File - Open inside of Notepad to see what drive Windows is on.

09_click_file_open.jpg

10_click_this_pc.jpg

11_select_biggest_disk.jpg

12_verify_windows_disk.jpg

Now type in CHKDSK  C: /R  {make sure you use your disk letter, which may be D: or E: etc.}

13_issue_disk_check_command.jpg

The disk check should run and look similar to below. From this Safe Mode the drive cannot be locked and should not ask for any reboot. It should just run like shown below.

14_disk_check_in_progress.jpg

 

Thank you

Ron

 

 

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