Real-time web protection won't turn on

[boulderpictures]

I have a license for Malwarebytes and have been using it for some time, but the program won't allow real-time web protection. It just sits shows "starting" but never starts. I have rebooted, cleared cache files, ran update....nothing allows it to run real-time web protection.

[Porthos]

1 minute ago, boulderpictures said:

I have a license for Malwarebytes and have been using it for some time, but the program won't allow real-time web protection.

You are on an old version.

Can you try installing the latest 3.3.1 over your existing product and let me know if that worked.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

Run the installer on top of your existing product. No need to uninstall. Restart after.

[boulderpictures]

Awesome, you rock worked....on a side note, but related, look at all of the detections in my screenshot...my poor laptop is always being attacked haha.

[Porthos]

5 minutes ago, boulderpictures said:

on a side note, but related, look at all of the detections in my screenshot...my poor laptop is always being attacked haha.

No. You are visiting lots of sites with blocks or you are using a p2p program like BitTorrent. I would like to see some of those web blocking logs to be sure it is not an infection on your computer.

[Jayhitchcock]

I had the same problem, updated to the latest version as suggested but it just started doing it again today, two days after installing the latest.

[Porthos]

16 minutes ago, Jayhitchcock said:

I had the same problem, updated to the latest version as suggested but it just started doing it again today, two days after installing the latest.

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area