Unable to renew with PayPal

[InferiorityChasm]

Hi, I am trying to renew my subscription with PayPal.  I get a notification that "We're unable to renew your subscription" in MB3.  I click "Update Payment Information".  I choose PayPal, click "Next".  Then, "Update Your Subscription".  It shows a message that I "successfully updated your payment details".  Then, next day it tries to process the payment and I get another failure email.   I have verified that Cleverbridge subscription is active in PayPal.  Please advise, thanks!

[Porthos]

6 minutes ago, InferiorityChasm said:

Please advise, thanks!

If you need help with any of the following:

• Renewals
• Refunds (including double billing)
• Cancellations
• Update Billing Info
• Multiple Transactions
• Consumer Purchases
• Transaction Receipt

Please contact our eCommerce partner Cleverbridge Support at http://www.cleverbridge.com/?scope=cuseco&progress=customersupport  to get help.

If you need help looking up your license details, please head here: http://www.cleverbridge.com/342/?scope=cusecolp 

[InferiorityChasm]

Thanks, I looked for 30 minutes on website for a contact email or # and couldn't find.  MB should make it more obvious!

Edited December 6, 2017 by InferiorityChasm

[yardbird]

   @InferiorityChasm  Try here:  Business: https://www.malwarebytes.com/business/contact-us/

Contact US: Home user: https://support.malwarebytes.com/community/consumer/pages/contact-us

How do I renew using Paypal?  https://support.malwarebytes.com/docs/DOC-1188   post back if you have an issue.... regards