Cannot Activate MB on New Computer

[Delboy]

The hard drive of my original computer basically corrupted without warning. I have purchased a new computer, installed MB, but because I didn't have the chance to deactivate the previous version of MB the new downloaded version won't allow me to activate it - unless I deactivate the original program. I have the activation key and the program was purchased for two years about two weeks ago!!

Can anyone help me?

[Porthos]

26 minutes ago, Delboy said:

Can anyone help me?

For licensing issues, you'll want to reach out to our online support at 

 https://support.malwarebytes.com/community/consumer/pages/contact-us

 

Usually, support will take 2/3 days or more since support is busier than normal at this time to get to your request.

 Another option is to create a Malwarebytes Account using the following link: https://my.malwarebytes.com/en/register

If you have purchased the product through us, you can use the same email to register for the account.

Once you can login into your account you could deactivate on the device where your product was wiped off and reset your license key.

Let me know if that worked.

[Delboy]

Hi Porthos,

Many thanks for your instant response. More than I was expecting.

Yep, now this is another problem! I created an Account yesterday that was accepted. When I went to Login  (talking 30-60 seconds after I had created the Account), it tells me that the password is incorrect???? The error message is: You have not set up your account. Please check your email for instructions to set up your account.    

When I go to create my account again (using the original password or a new password) it, rightly so, says: 'email taken' How one gets around that I do not know.

I guess I'm going to have to wait for the good folk at Support?

[Porthos]

39 minutes ago, Delboy said:

I guess I'm going to have to wait for the good folk at Support?

Sounds like it.