[ RESOLVED ] Reinstall download failure

[whiteliner]

Following recurring messages re real-time protection deactivation, I used MB-Clean to uninstall Malwarebytes 3. On reboot, I now get a download failure message. Log file is attaced.

mb-clean-results.txt

[Porthos]

2 minutes ago, whiteliner said:

I now get a download failure message. Log file is attaced.

Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3

If that fails...

Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues....

1. FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE.
2. Download FRST and save it to your desktop
   NOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
3. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
4. Press the "Scan" button
5. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
   NOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you
6. NEXT: Create and obtain an mb-check log
7. Download MB-Check and save to your desktop
8. Double-click to run MB-Check and within a few second the command window will open, then click "OK"
9. This will produce one log file on your desktop: mb-check-results.zip
10. Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area

 

[whiteliner]

Download reinstall worked first time, no issues. Thanks.

[Porthos]

5 minutes ago, whiteliner said:

Download reinstall worked first time, no issues. Thanks.

Thanks for the update.

[AdvancedSetup]

Closing this topic as it's been resolved.