RTProtectionDaemon at 60% CPU and eating all available HD space

[dcltdw]

[dcltdw]

Can anyone tell me what's going on?  I'm literally watching my available HD go down.

[dcltdw]

Can anyone tell me what's going on?  I'm literally watching my available HD go down.

[treed]

In the Finder, choose Go to Folder from the Go menu. Then paste the following path into the window that opens:

/Library/Application Support/Malwarebytes/MBAM/

Then click the Go button.

In the window that appears, select the Logs folder, then choose Compress "Logs" from the File menu. Unless there's something very atypical about your system, it will not be able to create the Logs.zip file in that folder, and will instead create it on the desktop.

Send that Logs.zip file to me in a direct message here. (Don't post it publicly on the forum.)

[pkdesign]

On 12/5/2017 at 12:45 PM, treed said:

In the Finder, choose Go to Folder from the Go menu. Then paste the following path into the window that opens:

/Library/Application Support/Malwarebytes/MBAM/

Then click the Go button.

In the window that appears, select the Logs folder, then choose Compress "Logs" from the File menu. Unless there's something very atypical about your system, it will not be able to create the Logs.zip file in that folder, and will instead create it on the desktop.

Send that Logs.zip file to me in a direct message here. (Don't post it publicly on the forum.)

Same here. Uninstalling.

[dcltdw]

Hi, gang.

I decided to uninstall Malwarebytes while this was occurring.  The HD still filling up in System was still occurring, so it's probably not MWB's problem but that's unclear to me.

I'm hoping to take my iMac into the Apple store in the next few days to have them look at it.

[treed]

21 hours ago, pkdesign said:

Same here. Uninstalling.

From the log files you sent me, it looks like your installation of Malwarebytes for Mac has been damaged somehow, and is not operating correctly. I'd recommend uninstalling and then reinstalling. If that doesn't help, you may have a problem with your system, though what that might be I don't know.

[fueb]

My CPU usage for RTProtectionDaemon is around 60% as well.

Re-install did not resolve the issue

I sent you a message with Log files

[treed]

Can you try the beta of version 3.2 that we just released yesterday and let me know if that improves things any?

https://forums.malwarebytes.com/topic/221691-malwarebytes-for-mac-32-beta/

 

[fueb]

What's the status here? I just updated to latest version and issue persists

[alvarnell]

I've never had anything close to this kind of problem and I don't believe there have been any reports from others since yours, so I'd have to conclude there is something unique about your setup.

If I were you I would file a ticket here https://support.malwarebytes.com/community/consumer/pages/contact-us and be prepared to submit a detailed diagnostic report.

[Kari]

I am having this issue, too! CPU% bounces from 20% to 100%. My computer is perpetually slow and I don't know what to do. I've tried several of the ideas I have found on your site to no avail. 

Your help would be appreciated. Thank you! 

Sample of RTProtectionDaemon.txt

Logs.zip

[alvarnell]

This discussion item is over a year old, so there have been multiple Malwarebytes updates and one complete macOS update since it started, so your situation is bound to be different.

Although there is limited staff support here, you'll get better and faster results by opening a support ticket directly with the support staff at https://support.malwarebytes.com/community/consumer/pages/contact-us. That way they can gather some more sensitive information about your situation so you won't have to expose it here publicly.

[davec0864]

Having the same issue, but it's using 18GB on my conputer.  Using version 3.6.21.  Have reinstalled twice.  Same problem.