Vinnie624 Posted December 5, 2017 ID:1189083 Share Posted December 5, 2017 Hi, Need help fixing the issue of MB not being able to update. It was working fine a few days ago. Much appreciated. Link to post Share on other sites More sharing options...
Porthos Posted December 5, 2017 ID:1189088 Share Posted December 5, 2017 2 hours ago, Vinnie624 said: Need help fixing the issue of MB not being able to update. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE. Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
Vinnie624 Posted December 6, 2017 Author ID:1189377 Share Posted December 6, 2017 Hi Porthos, Thank you for your help. Attached is the MB-Check log mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 6, 2017 ID:1189396 Share Posted December 6, 2017 (edited) 2 hours ago, Vinnie624 said: Hi Porthos, Thank you for your help. Attached is the MB-Check log mb-check-results.zip Can you please try updating to the latest CU to check if that solves the problem: 1. From Settings /Applications tab click on the "Install application updates" button. 2. You should be able to download the latest CU and it will ask you to restart Malwarebytes. 3. After product restart please let us know if you still see the issue. I would like you to add these files to your Anti-Virus exclusions list as mentioned in this FAQ HERE (my list below includes the exe files as well) C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\malwarebytes_assistant.exe C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe C:\Windows\system32\Drivers\farflt.sys C:\Windows\System32\drivers\mbae64.sys C:\Windows\System32\drivers\mbam.sys C:\Windows\System32\drivers\MBAMChameleon.sys C:\Windows\System32\drivers\MBAMSwissArmy.sys C:\Windows\System32\drivers\mwac.sys Also please exclude the following folders too: (The complete folder) C:\Program Files\Malwarebytes\Anti-Malware C:\ProgramData\Malwarebytes\MBAMService Edited December 6, 2017 by Porthos Link to post Share on other sites More sharing options...
Vinnie624 Posted December 7, 2017 Author ID:1189637 Share Posted December 7, 2017 Tried installing updates as suggested but came back as "No updates are available" Also excluded all files above. Still won't update. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted December 7, 2017 ID:1189729 Share Posted December 7, 2017 8 hours ago, Vinnie624 said: Tried installing updates as suggested but came back as "No updates are available" Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 8, 2017 Author ID:1189998 Share Posted December 8, 2017 Hi Porthos, Did the cleanup and reinstall but still having the same issues. MB still won't update. Thanks. Link to post Share on other sites More sharing options...
Porthos Posted December 8, 2017 ID:1190033 Share Posted December 8, 2017 4 hours ago, Vinnie624 said: MB still won't update. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE. Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
Vinnie624 Posted December 10, 2017 Author ID:1190483 Share Posted December 10, 2017 MB Check results attached. Thanks! mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 10, 2017 ID:1190553 Share Posted December 10, 2017 (edited) 8 hours ago, Vinnie624 said: Thanks! First set exclusions in Eset. https://support.malwarebytes.com/docs/DOC-1123 Also from the eset firewall. https://data.service.malwarebytes.org https://data-cdn.mbamupdates.com https://*.mwbsys.com Next. Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Edited December 10, 2017 by Porthos Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191253 Share Posted December 13, 2017 Still the same. MB will not update. mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191254 Share Posted December 13, 2017 6 minutes ago, Vinnie624 said: Still the same. MB will not update. New logs please. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191255 Share Posted December 13, 2017 Attached. mb-clean-results.txt Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191256 Share Posted December 13, 2017 1 minute ago, Vinnie624 said: Attached. mb-clean-results.txt No, The MB check set. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191257 Share Posted December 13, 2017 Attached. mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191258 Share Posted December 13, 2017 3 minutes ago, Vinnie624 said: Attached. Quote "dbcls_pkg_version" : "1.0.0", Can you try installing the latest 3.3.1 over your existing product and let me know if that worked. Just download the latest installer from : https://downloads.malwarebytes.org/file/mb3 New MB ck log after. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191259 Share Posted December 13, 2017 Do you want me to uninstall the previous version then install the new one? Or will the installer automatically install over the existing version? Thanks. Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191260 Share Posted December 13, 2017 14 minutes ago, Porthos said: over your existing product 4 minutes ago, Vinnie624 said: Or will the installer automatically install over the existing version? Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191261 Share Posted December 13, 2017 Attached mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191268 Share Posted December 13, 2017 Quote ESET Smart Security 6.0 The current version is 11. Any reason you have not updated? Could be a part of the issue. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191269 Share Posted December 13, 2017 Will disabling it resolve the issue? I may renew my license with ESET soon but I want to make sure that this was causing the MB issue. Thanks Link to post Share on other sites More sharing options...
Porthos Posted December 13, 2017 ID:1191271 Share Posted December 13, 2017 3 minutes ago, Vinnie624 said: Will disabling it resolve the issue? The next step(unfortunately) is uninstalling Eset restarting and doing another over install of MB. Link to post Share on other sites More sharing options...
Vinnie624 Posted December 13, 2017 Author ID:1191278 Share Posted December 13, 2017 Ok, I will do this. Link to post Share on other sites More sharing options...
Vinnie624 Posted April 2, 2018 Author ID:1229096 Share Posted April 2, 2018 Hi. I'm reviving this post since this has been unresolved. I renewed my ESET AV program and re installed MBAM. However, I still am unable to update MBAM. Thanks. Link to post Share on other sites More sharing options...
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