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ChrisCruz

Smart Service Root Kit removal

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I recently tried installing your root kit remover tool but I'm almost certain the root kit on my computer is denying me to run your tool. The root kit name is Smart Service prior to me checking with another service. Thank you and goodbye. 

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Hello @ChrisCruz and :welcome:

 

Pease download Farbar Recovery Scan Tool and save it to a USB flash drive.

Note: You need to run the version compatible with your system.

You can check here if you're not sure if your computer is 32-bit or 64-bit

Plug the flash drive into the infected PC and start the computer into the Recovery Options for Command Prompt.

Windows Vista, 7

To enter System Recovery Options from the Advanced Boot Options:

Restart the computer
As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
Use the arrow keys to select the Repair your computer menu item.
Select US as the keyboard language settings, and then click Next.
Select the operating system you want to repair, and then click Next.
Select your user account an click Next.

Windows 8, 8.1
Please see
How to use the Windows 8 System Recovery Environment Command Prompt

Windows 10
Please see
How to Start Windows 10 in Safe Mode with Command Prompt

How to Boot to Advanced Startup Options in Windows 10

Note: In case you can not enter System Recovery Options by using F8 method, you can use a Windows installation disc, or make a repair disc.
Any Windows installation disc or a repair disc made on another computer can be used.
Choose one of the options below to download and create a Windows Repair Disk or Installation Disk. Either one can be used.

How to Create a Windows 7 System Repair Disc
How to Create a System Repair Disc in Windows 10
Microsoft Windows and Office ISO Download Tool

You may also download from Microsoft but you will need to input your license key first. The above links do not require your key

Download Windows 7 Disc Images (ISO Files)
Download Windows 8.1
Download Windows 10

 

To enter System Recovery Options by using Windows installation disc:

  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

  • Startup Repair
  • System Restore
  • Windows Complete PC Restore
  • Windows Memory Diagnostic Tool
  • Command Prompt
  • Select Command Prompt

Once in the Command Prompt:

  • In the command window type in notepad and press Enter.
  • Notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
  • Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to the disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

 

Thank you

Ron

 

 

 

 

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