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Hi

Ever since I had to do a clean install of Windows 10 on Saturday. I have not been able to get the Web Protection turned on for malwarebytes. I have tried the MB clean tool and closing from the system tray and running as admin from the shortcut. Please advise.

mb-check-results.zip

FRST.txt

Addition.txt

Web Protection.jpg

Edited by TheEsoteric
grammar
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Can you please try updating to the latest CU to check if that solves the problem:

1. From Settings /Applications tab click on the "Install application updates" button.

2. You should be able to download the latest CU and it will ask you to restart Malwarebytes.

3. AFter product restart please let us know if you still see the issue.

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I restarted my PC. On restart it appears on the MB dashboard that all protection are enabled but I go to settings\protection and web protection is not on. I tried the update option but there is no update available. Problem still persists  

No Update.jpg

Still not working.jpg

Edited by TheEsoteric
added additional screenshot
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7 minutes ago, TheEsoteric said:

Here you go, thanks for your help.

I do see some leftovers from BitDefender Could you rerun the uninstall tool. C:\Users\estea\Downloads\Bitdefender_2018_UninstallTool.exe

This also concerns me.

Quote

System errors:
=============
Error: (12/04/2017 04:50:59 PM) (Source: Disk) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Harddisk0\DR0.

 

 

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12 minutes ago, Porthos said:

I do see some leftovers from BitDefender Could you rerun the uninstall tool. C:\Users\estea\Downloads\Bitdefender_2018_UninstallTool.exe

This also concerns me.

 

Ok, I ran the uninstall tool again. FYI. I tried using Bitdefender AFTER experiencing the error with MB web protection. I couldn't get that damn program to run for more than 5 minutes. Thats why I am trying to get MB running properly again.

I also just now installed Samsung Magician for my 2 SSDs. Not sure if that would fix the Harddisk0 error though. Here is a new MB check log

mb-check-results.zip

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Hi TheEsoteric :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after. 

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You most likely got infected afterwards, from something you downloaded and/or installed on your system.

Do you have a USB Flash Drive? If so, how big is it?

Also, launch FRST and copy/paste the following inside the text box. Once done, click on the Fix button. A file called fixlog.txt should be created on your desktop. Attach it here afterwards.

Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
CMD: fltmc instances
CMD: dir C:\Windows\system32\drivers
End::

 

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Alright. You'll need to download the fixlist.txt that I attached from another computer and move it on your USB for this step.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Recovery Environment Scan
Follow the instructions below to download and execute a scan on your system with FRST from the Recovery Environment, and provide the logs in your next reply.

Item(s) required:

  • USB Flash Drive (size depend on if you have to create a USB Recovery or Installation media)
  • CD/DVD (optional: only needed if you need to create a Recovery or Installation media and your USB Flash Drive is too small)
  • Another computer (optional: only needed if you cannot work from the infected computer directly)

Preparing the USB Flash Drive

  • Download the right version of FRST for your system:
  • Move the executable (FRST.exe or FRST64.exe) on your USB Flash Drive
  • Download the attached fixlist.txt, and move it on your USB Flash Drive as well

Boot in the Recovery Environment

  • Plug your USB Flash Drive in the infected computer
  • To enter the Recovery Environment with Windows Vista and Windows 7, follow the instructions below:
    • Restart the computer
    • Once you've seen your BIOS splashscreen (the computer manufacturer logo), tap the F8 key repeatedly until the Advanced Boot Options menu appears
    • Use the arrow keys to select Repair your computer, and press on Enter
    • Select your keyboard layout (US, French, etc.) and click on Next
    • Click on Command Prompt to open the command prompt
      Note:If you can't access the Recovery Environment using the F8 method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on SevenForums.
  • To enter the Recovery Environment with Windows 8 or Windows 8.1, follow the instructions in this tutorial on EightForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial.
  • To enter the Recovery Environment with Windows 10, follow the instructions in this tutorial on TenForums
    Note:If you can't access the Recovery Environment using the method above, you'll need to create a Windows installation or repair media. It can be made on the computer itself or another one running the same version of Windows as the one you plan to use it on. For more information, check out this tutorial on TenForums.

Once in the command prompt

  • In the command prompt, type notepad and press on Enter
  • Notepad will open. Click on the File menu and select Open
  • Click on Computer/This PC, find the letter for your USB Flash Drive, then close the window and Notepad
  • In the command prompt, type e:\frst.exe (for the x64 version, type e:\frst64.exe and press on Enter
  • Note: Replace the letter e with the drive letter of your USB Flash Drive
  • FRST will open
  • Click on Yes to accept the disclaimer
  • Click on the Fix button and wait for the scan to complete
  • A log called fixlog.txt will be saved on your USB Flash Drive. Attach it in your next reply

fixlist.txt

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Just going to add that at the moment, my PC seems to behaving normally. I know that still means little at this point but it's something.

I went ahead and added Ublock Origin to my chrome browser as simply an extra method of protection. I am going to be super careful from now on. I was careful before but all it takes is one bad download....Waiting for further or final instructions. Thanks again for all your help, it is greatly appreciated :)

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Awesome! :) And yes, uBlock Origin is a must-have extension in my opinion.

Now, let's do a scan with Malwarebytes.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan
  • Let the scan run, the time required to complete the scan depends of your system and computer specs
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button
    • If it asks you to restart your computer to complete the removal, do so
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply

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Here you go.

Those two PUPS in Chrome seem to always be there, not sure what they are. I quarantine them every time. But they always come back. I don't notice any bad behavior from them so I am not too worried. Any insights?

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 12/5/17
Scan Time: 1:49 PM
Log File: 1d0fbfb8-da06-11e7-b903-7085c246dd2b.json
Administrator: Yes

-Software Information-
Version: 3.3.1.2183
Components Version: 1.0.262
Update Package Version: 1.0.3418
License: Premium

-System Information-
OS: Windows 10 (Build 16299.15)
CPU: x64
File System: NTFS
User: ERIC-PC\estea

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 282010
Threats Detected: 2
Threats Quarantined: 2
Time Elapsed: 1 min, 22 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 2
PUP.Optional.Spigot, C:\USERS\ESTEA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\SyncData.sqlite3, Replaced, [583], [454814],1.0.3418
PUP.Optional.Spigot, C:\USERS\ESTEA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, [583], [454814],1.0.3418

Physical Sector: 0
(No malicious items detected)


(end)

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I know what the issue is with these 2 detections. We'll take care of them at the end of the clean-up. You might have to remind me to address them if I forget :)

Now, let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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Here is the log for AdwCleaner. Nothing Found! Rougekiller is next.

# AdwCleaner 7.0.5.0 - Logfile created on Wed Dec 06 01:11:13 2017
# Updated on 2017/29/11 by Malwarebytes 
# Running on Windows 10 Home (X64)
# Mode: clean
# Support: https://www.malwarebytes.com/support

***** [ Services ] *****

No malicious services deleted.

***** [ Folders ] *****

No malicious folders deleted.

***** [ Files ] *****

No malicious files deleted.

***** [ DLL ] *****

No malicious DLLs cleaned.

***** [ WMI ] *****

No malicious WMI cleaned.

***** [ Shortcuts ] *****

No malicious shortcuts cleaned.

***** [ Tasks ] *****

No malicious tasks deleted.

***** [ Registry ] *****

No malicious registry entries deleted.

***** [ Firefox (and derivatives) ] *****

No malicious Firefox entries deleted.

***** [ Chromium (and derivatives) ] *****

No malicious Chromium entries deleted.

*************************

::Tracing keys deleted
::Winsock settings cleared
::Additional Actions: 0

*************************

C:/AdwCleaner/AdwCleaner[C0].txt - [1149 B] - [2017/12/3 21:11:8]
C:/AdwCleaner/AdwCleaner[S0].txt - [1127 B] - [2017/12/3 21:6:55]
C:/AdwCleaner/AdwCleaner[S1].txt - [1079 B] - [2017/12/6 1:9:6]


########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt ##########

Edited by TheEsoteric
pasted the log before reboot. Now pasted log AFTER reboot
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