mjminino Posted December 4, 2017 ID:1188883 Share Posted December 4, 2017 This post is Aura as they have already solved this issue once. Aura, I saw that you already solved this issue for member jeffreyjr back on November 14th in this thread. I am unfortunately having the exact same issue. Following your instructions, here is all the information you required previously. Thanks for the help, Mike PUP.Optional.Spigot.Generic FRST-ADDITION.txt PUP.Optional.Spigot.Generic Malware Log.txt Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188930 Share Posted December 5, 2017 Hi mjminino Let's start by uninstalling the New Tab Helper 40 extension. Google Chrome - Remove Extension/App In Google Chrome, enter chrome://extensions in the address bar and press on Enter In the Extensions page, uninstall these (by clicking on the little garbage can icon on their right)New Tab Helper 40 If you don't see the extension listed, it means that it's installed as an App. So enter chrome://apps in the address bar and press on Enter From the Apps page, look for the app, right-click on it and select Remove from Chrome Link to post Share on other sites More sharing options...
mjminino Posted December 5, 2017 Author ID:1188946 Share Posted December 5, 2017 I suppose I will keep you updated on if that worked! Thanks for the fast response. Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188954 Share Posted December 5, 2017 We're not done yet After uninstalling the extension, can you run a new scan with Malwarebytes and provide me the log afterwards? Link to post Share on other sites More sharing options...
mjminino Posted December 5, 2017 Author ID:1188968 Share Posted December 5, 2017 Sure thing, here it is! PUP.Optional.Spigot.Generic Malware Log 2.txt Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188970 Share Posted December 5, 2017 Awesome! Even if you open and close Google Chrome, the detection doesn't comeback? Link to post Share on other sites More sharing options...
mjminino Posted December 5, 2017 Author ID:1188982 Share Posted December 5, 2017 nope still scans good! Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188985 Share Posted December 5, 2017 Awesome! Are there any other issues to address, or that was it? Link to post Share on other sites More sharing options...
mjminino Posted December 5, 2017 Author ID:1188989 Share Posted December 5, 2017 Nope, thanks! Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188991 Share Posted December 5, 2017 No problem, you're welcome! Stay safe Link to post Share on other sites More sharing options...
Aura Posted December 5, 2017 ID:1188992 Share Posted December 5, 2017 Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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