BarbM Posted December 4, 2017 ID:1188732 Share Posted December 4, 2017 Having solved the problem of "Real time web protection won't turn on" by downloading the update, I now have another rather weird problem! Every day the scan seems to find five files that need quarantining, but as soon as I click on "quarantine" it immediately closes down Chrome. When I click back on Chrome it tells me it did not close down properly and do I want to restore. Link to post Share on other sites More sharing options...
Porthos Posted December 4, 2017 ID:1188734 Share Posted December 4, 2017 14 minutes ago, BarbM said: Having solved the problem of "Real time web protection won't turn on" by downloading the update, I now have another rather weird problem! Every day the scan seems to find five files that need quarantining, but as soon as I click on "quarantine" it immediately closes down Chrome. When I click back on Chrome it tells me it did not close down properly and do I want to restore. Let's try and get some logs first so the team can review them and see if they can tell what may be causing your issues.... FIRST: Create and obtain Farbar Recovery Scan Tool (FRST) logs Tell any program that blocks it to ignore or allow. It IS SAFE. Download FRST and save it to your desktopNOTE: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit Double-click to run FRST and when the tool opens click "Yes" to the disclaimer Press the "Scan" button This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txtNOTE: These two files will be collected by the MB-Check Tool and added to the zip file for you NEXT: Create and obtain an mb-check log Download MB-Check and save to your desktop Double-click to run MB-Check and within a few second the command window will open, then click "OK" This will produce one log file on your desktop: mb-check-results.zip Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area Link to post Share on other sites More sharing options...
Firefox Posted December 4, 2017 ID:1188766 Share Posted December 4, 2017 With Chrome closed... follow the instructions in the post below to resolve your issue.... 1 Link to post Share on other sites More sharing options...
Aura Posted December 29, 2017 ID:1195368 Share Posted December 29, 2017 Hi BarbM, Do you still need assistance with this issue? Otherwise, I'll be closing this thread in the next 72h. Thank you! Link to post Share on other sites More sharing options...
BarbM Posted December 30, 2017 Author ID:1195584 Share Posted December 30, 2017 On 29/12/2017 at 4:53 PM, Aura said: Hi BarbM, Do you still need assistance with this issue? Otherwise, I'll be closing this thread in the next 72h. Thank you! For some unknown reason it seems to have righted itself. Thank you for your help! Link to post Share on other sites More sharing options...
Aura Posted December 30, 2017 ID:1195585 Share Posted December 30, 2017 Glad to see that the issue has been solved BarbM! Stay safe Link to post Share on other sites More sharing options...
Aura Posted December 30, 2017 ID:1195586 Share Posted December 30, 2017 Glad we could help. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this topic with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks Link to post Share on other sites More sharing options...
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