Alana_ Posted September 3, 2017 Author ID:1160024 Share Posted September 3, 2017 I am not sure how to send a message to the Advanced set up, just took a chance and clicked on the envelope icon and sent a message, wonder if it will get there ? I cannot even print from my email now !!!! Link to post Share on other sites More sharing options...
Alana_ Posted September 3, 2017 Author ID:1160030 Share Posted September 3, 2017 I cannot even scan now !!!!!!!!!!!!!! what on earth is going on ???? I am attaching some screen shots Link to post Share on other sites More sharing options...
Alana_ Posted September 3, 2017 Author ID:1160032 Share Posted September 3, 2017 Here is the last screen print. I cannot scan, it will now allow me !! Link to post Share on other sites More sharing options...
Porthos Posted September 3, 2017 ID:1160039 Share Posted September 3, 2017 My best advice to you is to just leave it alone till staff gets a hold on things. Use your other computer for the time being. It does seem to be an issue between XP and MB. Link to post Share on other sites More sharing options...
Alana_ Posted September 3, 2017 Author ID:1160058 Share Posted September 3, 2017 Okay Porthos, I have had enough for today... I will send a screen print of the latest...I just went to click on the Malware Icon this was the result.....cannot believe this is happening. I will now be able to get online now until late tomorrow or even Tuesday. I have never ever had problems like this !! Link to post Share on other sites More sharing options...
dcollins Posted September 5, 2017 ID:1160624 Share Posted September 5, 2017 (edited) For your current issue @Alana_ please run mb-clean again so we can start from a fresh system. There were some changes made from the last time you ran mb-clean and I'd like to get back to a clean slate. For the issue with Firefox, please disable Self-Protection under Settings -> Protection and Firefox should be able to launch. Edited September 5, 2017 by dcollins Link to post Share on other sites More sharing options...
Alana_ Posted December 4, 2017 Author ID:1188703 Share Posted December 4, 2017 Good morning from the U.K. I cannot scan on my computer...this has been going on and off for a long while now... I will attach some screen shots. I Have Windows XP on this desktop. Just hope you can help, just sick and tired of the problems now. One day it will scan and then not. Thank you for your help. Kind regards Alana mb-check-results.zip Link to post Share on other sites More sharing options...
Porthos Posted December 4, 2017 ID:1188706 Share Posted December 4, 2017 Link to post Share on other sites More sharing options...
Alana_ Posted December 5, 2017 Author ID:1189084 Share Posted December 5, 2017 Good morning... just running Malwarebytes and it is scanning... I must have a gremlin in the works.. keeping fingers crossed it will continue to work... Thank you. Kindest regards Alana x Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted December 9, 2017 Root Admin ID:1190268 Share Posted December 9, 2017 Hi @Alana_ Just following up. Your screen shot shows that you're still running an older version of our program Malwarebytes. Can you please follow the directions from here and install the latest version and see if that helps any and let me know. Thank you Ron Link to post Share on other sites More sharing options...
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