No E-Mail/Activation Code After Payment

[Rick5150]

Hello, I ordered the premium version of Malwarebytes 3.3.1 after the trial period and paid for 3 licenses, one for each of the computers in our home.

I received the following message upon placing the order:
Thank you for your order! (Order no. 27589XXX) The X's were added by me in place of the numbers
Your purchased products
3 x Malwarebytes Premium
1 Year Subscription
Total price: $59.99

So as you can see, I received an order number immediately, but no e-mail followed with an activation code/license information.

I contacted both malwarebytes customer service (ticket number 2152602) Cleverbridge customer service.

The malwarebytes customer service request was sent on December 1, 2017 at 3:15am PST and the Cleverbridge customer service request was sent on December 1, 2017 at 11:32am CST

I received an automated response from Kevin Goodwin, Director, Malwarebytes Consumer Support on December 1, 2017 at 3:15am PST which basically gave me the same link I have seen elsewhere on the site, which did not work, and the e-mail said to reply to it if the steps given did not work. I replied on December 1, 2017 at 12:42pm. 

I checked my spam folder and trash folder. I used the Cleverbridge tool and my order is not showing up - only a previous order from 3/10/2017 is showing. I waited 24 hours and checked again, and there is still nothing on Cleverbridge and no email about this purchase.

Any help is appreciated...

 

 

[Porthos]

2 hours ago, Rick5150 said:

I received the following message upon placing the order:
Thank you for your order! (Order no. 27589XXX) The X's were added by me in place of the numbers
Your purchased products

The main body of my last purchased email looks like this

 

[Rick5150]

My credit card company has this charge listed online for my account:

11/30/2017 AVNGATE*MALWAREBYTES 888-2471614 CA $59.99

[Porthos]

9 minutes ago, Rick5150 said:

11/30/2017 AVNGATE*MALWAREBYTES 888-2471614 CA $59.99

You need to contact Avangate not Cleverbridge.

http://www.avangate.com/shopper-support/

Edited December 2, 2017 by Porthos

[Rick5150]

Got it, thank you!

[Porthos]

1 minute ago, Rick5150 said:

Got it, thank you!

Glad to assist. Thanks for the update.