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Unable to restart Malwarebytes, Av deactivated

Silly_Scott
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Silly_Scott

Silly_Scott

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 Downloaded file that was invected and webpages hijacked.  I have been able to clean the machine up enough to use it again, but malwarebytes and MS security esse. have been deactivated and I have yet to be able to clean the hijacked webpages up and most of the other items. I am not able to run malware bytes or AV. I have two other programs that seem to help keep issues at bay for now. 

Thanks,

Silly Scott

FRST.txt

Addition.txt

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Aura

Aura

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Hi Silly_Scott :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below. Make sure to download the MBAR version linked in it. Let me know if you're not able to launch it and run a scan.
 
https://forums.malwarebytes.com/topic/198907-requested-resource-is-in-use-error-unable-to-start-malwarebytes/
 
If you manage to run a scan, delete everything it finds, and then copy/paste the content of the mbar-log-DATE-(TIME).txt log that is located in the MBAR folder here after. 

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Silly_Scott

Silly_Scott

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Aura,

It was a pain to get the mbar.cmd to run out of the windows environment. It finally ran, rebooted. It fully loaded into windows and was able to load both Malwarebytes and AV. I updated both and ran them.  I rand the mbar one more time and it caught some more items. you will see two log items. I then updated and ran malwarebytes a few times. It now runs clean with now errors. Let me know what logs you may want to see if I got everything.  Have you heard of any of these files messing with bitlocker or providing some sort of bitlocker prompt when rebooting?    

mbar-log-2017-12-04 (19-19-26).txt

mbar-log-2017-12-04 (19-05-37).txt

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Aura

Aura

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That's good! :) MBAR removed the main infection. Now, let's do a sweep with AdwCleaner and RogueKiller.

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Accept the EULA (I accept), then click on Scan
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. This will kill all active processes
    V7SD4El.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply

RQKuhw1.pngRogueKiller

  • Download the right version of RogueKiller for your Windows version (32 or 64-bit)
  • Once done, move the executable file to your Desktop, right-click on it and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Start Scan button in the right panel, which will bring you to another tab, and click on it again (this time it'll be in the bottom right corner)
  • Wait for the scan to complete
  • On completion, the results will be displayed
  • Check every single entry (threat found), and click on the Remove Selected button
  • On completion, the results will be displayed. Click on the Open Report button in the bottom left corner, followed by the Open TXT button (also in the bottom left corner)
  • This will open the report in Notepad. Copy/paste its content in your next reply

Your next reply(ies) should therefore contain:

  • Copy/pasted AdwCleaner clean log
  • Copy/pasted RogueKiller clean log

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Silly_Scott

Silly_Scott

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Aura,

Here are the FRST log files. I re-ran the Malwarebytes again (FRST.txtAddition.txtnothing found) then ran FRST64. 

I think my bitdefender threat prompt I was getting on shut down was due to another malware programe I had installed before I enlisted your services. since then I have removed to such programs that help me get the pc under control until I could request your help. I think with your help we have it cleaned up pretty good. 

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Silly_Scott

Silly_Scott

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Aura,

Let me know if there is anything else you can think of or if you think we have this clean up. Thank you for your help in getting me to a place where the root tool kit will work. Now I have learned something new. Well I hope I don't have to use this knowledge again, but I often get laptops from family and friends in worse condition than this. 

Silly Scott.

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Aura

Aura

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I think my bitdefender threat prompt I was getting on shut down was due to another malware programe I had installed before I enlisted your services. since then I have removed to such programs that help me get the pc under control until I could request your help. I think with your help we have it cleaned up pretty good. 

Were you using Spybot Search and Destroy by any chance?

And we're almost done :)

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located)
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)
  • Click on the Fix button
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
  • Copy and paste its content in your next reply

How's your system behaving now? Are there any other issues to address?

fixlist.txt

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Silly_Scott

Silly_Scott

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Aura,

Spybot Search and Destroy was one of the two applications I was using to help control my machine before I enlisted your help. It is now off, was it doing something funny? Or was it more bad than good? The fix is running, I am running it remotely and it sometimes drops my connections to itself and I just wait for it to come back. :-(  Other than acting a little slower than before the event and the fan seems to run a lot more than before. I am not sure if that was because the cpu was running all the malware in the back or not.  I am hopeful that this stops and it starts to behave better. At least well enough and long enough to make me feel comfortable to get the files and apps off it before reloading, if it is needed. 

I will let you know how the fix list runs shortly. 

Regards,

Silly Scott

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Aura

Aura

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Spybot Search and Destroy was one of the two applications I was using to help control my machine before I enlisted your help. It is now off, was it doing something funny?

The Bitdefender error you mention is related to Spybot.

https://www.safer-networking.org/faq/bitdefender-threat-scanner-dmp/

If you want, these programs can be updated/removed from your system if you don't use them. 

Adobe Flash Player 16 NPAPI - Update or remove
Adobe Flash Player 21 ActiveX - Update or remove
Adobe Shockwave Player 12.2 - Update or remove
Java 8 Update 66 - Remove
Java 8 Update 73 (64-bit) - Remove
Java 8 Update 73 - Remove
Java 8 Update 77 - Update to the latest version or remove
Skype™ 6.21 - Update

Programs like UCheck can help you with updating/removing your programs.

https://www.adlice.com/download/ucheck/

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Silly_Scott

Silly_Scott

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Aura,

Yes I am still with you. I removed the items listed above and updated the java. I then used the program and update the application I wanted to update. One of them was my k-lite drivers which seem to have been taken over by some group that have inserted some malware of their own and it took some effort of running the last two programs a few times and rebooting. To ensure all the bad stuff is gone. Let me run those a few more times and see if I get any hits. 

Silly Scott

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Silly_Scott

Silly_Scott

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Aura,

I am still finding one or two issues with the RougeKiller app. I reboot and scan again and I finds a different one. Strange.... Is there any harm in running more than one scanner/cleaner at the same time? Besides the obvious problem with taking a longer time to finish either scan due to the resource issues. 

 

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